Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Terri Clark

Gillette,WY

Summary

Customer Service Expert with 5+ years experience in assisting customers through phone, email, and chat. Top-performer seeking Sales Support Rep Analyst position to leverage extensive background in customer service, helpdesk, and special projects. Thrives in team environments and demonstrates success in personal work. Dependable, detail-oriented leader with excellent communication skills and a commitment to maintaining integrity and confidentiality.

Overview

18
18
years of professional experience

Work History

Customer Service Support 4

Wex
03.2019 - Current
  • Resolve issues and assist customers with questions regarding accounts and billing
  • Troubleshoot with customers in logging in, card issues, general questions
  • Strong knowledge of platforms, programs and procedures
  • Works well with teammates to effectively resolve customer concerns
  • Support staff with questions and direction to find answers
  • Collaborates with other departments for customer resolutions
  • Consistently meets or exceeds expected individual goals
  • Provides customer resolutions independently with empathy and professionalism
  • Constantly seeking to learn more to be able to provide excellent customer service
  • Create weekly wisdom email distributed to all customer service agents
  • Assists Team Lead in updating need to know article for new product
  • Train employees in new product knowledge
  • Supports the OTR helpdesk chats
  • Post payments, work Money Code and Cash Increase forms, work after hours credit requests
  • Works NAF government queues

Office Manager

Triumph High School – LCSD1
08.2010 - 07.2015
  • Allocated districts funds for individuals and departments on an annual basis
  • Prepared & maintained accurate bookkeeping reports for 2 accounts each month
  • Reconciled 2 visa accounts monthly
  • Maintained healthy relationships with 10+ departments throughout the school district
  • Effectively updated and reorganized filing system
  • Collaborated & supported 50 employees to help maintain classrooms & building
  • Scheduled appointments/events/meetings/travel for the Principal
  • Communicated effectively with staff, parents, district employees, & 200 students
  • Prepared weekly staff meetings and monthly parent meetings
  • Purchased & inventoried supplies for classrooms & office
  • Developed relationships & mentored several employees & students

Office Manager

Element Church
05.2007 - 05.2010
  • Established & implemented policies & office procedures
  • Maintained office operations: mailings/weekly bulletin/cd duplication/phones/guests
  • Scheduled appointments/events/services/travel for 6 pastors
  • Word processing, data entry, organization, inventory & supply maintenance
  • Communicated info to 10 employees and 500+ church members
  • Managed/answered emails for 3 accounts
  • Maintained blog comments
  • Prepared and balanced budgets, bookkeeping, accounts payable & receivable, payroll
  • Supervised 2 employees and 50+ volunteers

Education

High School -

Lovell High School
05-1985

Skills

  • Effective Call Management
  • Help Desk Support
  • Google Suite
  • Client Engagement
  • Customer Service Specialist
  • Salesforce
  • Google Suite
  • Account Manager
  • Credit Manager
  • Putty
  • Tandem
  • Check-in
  • Siebel
  • WexOnline/WexPay

Accomplishments

  • Support Agent of the Year 2023

Timeline

Customer Service Support 4

Wex
03.2019 - Current

Office Manager

Triumph High School – LCSD1
08.2010 - 07.2015

Office Manager

Element Church
05.2007 - 05.2010

High School -

Lovell High School

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Terri Clark