Summary
Overview
Work History
Education
Skills
Certification
COMPUTER SKILLS
Timeline
Generic

Terri Clark

Millboro

Summary

Experienced in leading cross-functional teams to meet ambitious project deadlines. Demonstrated track record in project management and strategic planning during tenure at Wells Fargo. Expertise in scope and schedule management to drive projects to completion while ensuring budget adherence and fostering stakeholder relationships. Combines technical proficiency with strong team collaboration for significant operational improvements.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Change Manager/Delivery Coordinator

Wells Fargo
01.2021 - 09.2024
  • Successfully managed projects with tight deadlines and limited resources.
  • Coordinated team members to ensure tasks in JIRA were completed on time and within budget.
  • Collaborated with cross-functional teams across multiple departments to achieve goals.
  • Provided clear direction to internal teams, setting expectations and due dates for deliverables.
  • Shifted priorities to make time to project manage a major mandated risk project.
  • Stepped in to help prioritize a very large work backlog while a line of business was transitioning over to a product mindset and in a hiring mode. Assumed the intake request handling meetings and JIRA entries until product management was able to staff a team.
  • Substituted as scrum master for agile development teams as needed.

Lead Technology Business Systems Consultant

Wells Fargo
08.2011 - 03.2021
  • Served in different roles under Lead Technology Business Systems Consultant (Business Analyst, Project Manager, Scrum manager, Release Train Engineer, Delivery Coordinator)
  • Instrumental partner and technology liaison for a multi-year deposit and debit project. Reaching a successful outcome.
  • Coordinated efforts between departments to ensure successful completion of projects.
  • Assisted or supervised in writing business requirements and user stories along with writing the functional system designs. Worked with contractors as needed.
  • Prioritized technology backlog and worked with product owners to maintain a balance between technology and product or business driven requests.
  • Implemented new technologies through both Waterfall and Agile methodologies to streamline operations and reduce costs.
  • Prepared comprehensive reports summarizing projects activities and results.
  • Performed data analysis to identify potential areas of improvement in existing business systems.

Debit Application Business System Consultant

Wells Fargo
07.2005 - 01.2011
  • Conducted research into current trends in technology systems to ensure best practices are applied in all consulting engagements.
  • Facilitated meetings between project teams to discuss progress updates and resolve any identified conflicts or issues.
  • Collaborated with stakeholders to define objectives, formulate action plans, and develop strategies for successful implementation of new systems.
  • Analyzed customer needs through interviews, surveys, focus groups, and other data collection methods.
  • Developed and implemented solutions to streamline business processes and improve system performance.
  • Provided technical support to end users in troubleshooting system issues and resolving complex problems.
  • Implemented changes efficiently while minimizing disruption to operations during upgrades or migrations.
  • Managed multiple concurrent projects while adhering to tight deadlines without sacrificing quality standards.
  • Created detailed requirements documents for clients, outlining the scope of projects, timeline expectations, and budget considerations.

Technical Writer

First Union/Wachovia
09.2001 - 06.2005
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Carefully documented technical workflow for education of newly hired employees.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with compliance on new and modified documentation of policy and procedure for call centers and branches.

Bankcard Customer Service/Operations Representative

First Union National Bank
06.1994 - 06.2001
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Bachelor of Science (B.S.) - Communication

Radford University
Radford, VA
05.1992

Skills

  • Project management
  • Project scheduling
  • Project tracking
  • Schedule management
  • Document management
  • Coaching and mentoring
  • Processes and procedures
  • Relationship building
  • Project planning
  • Project planning and development
  • Scope management
  • Strategic planning
  • Budgeting and forecasting
  • Team collaboration
  • Project scope analysis
  • Customer relations
  • Change request tracking
  • Technical acumen
  • Policy administration
  • Business analysis
  • Cross-functional team leadership

Certification

Certificate in Business Analysis

COMPUTER SKILLS

  • Microsoft office applications (Word, Excel, PowerPoint, Project)
  • JIRA
  • SharePoint

Timeline

Change Manager/Delivery Coordinator

Wells Fargo
01.2021 - 09.2024

Lead Technology Business Systems Consultant

Wells Fargo
08.2011 - 03.2021

Debit Application Business System Consultant

Wells Fargo
07.2005 - 01.2011

Technical Writer

First Union/Wachovia
09.2001 - 06.2005

Bankcard Customer Service/Operations Representative

First Union National Bank
06.1994 - 06.2001

Bachelor of Science (B.S.) - Communication

Radford University

Similar Profiles

  • PATRICIA M. SCHERER

    PATRICIA M. SCHERERPATRICIA M. SCHERER

    Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors

  • Andrew S. Hollenbach

    Andrew S. HollenbachAndrew S. Hollenbach

    Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA

  • Laxmikanth Chittampally

    Laxmikanth ChittampallyLaxmikanth Chittampally

    Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo

  • Mayank Oberoi

    Mayank OberoiMayank Oberoi

    Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)

  • Heather Tolson

    Heather TolsonHeather Tolson

    Paraprofessional for Millboro Elementary School at Bath County Public SchoolsParaprofessional for Millboro Elementary School at Bath County Public Schools

CREATE PROFILE