Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Terri Collett

Terri Collett

Godley,TX

Summary

Dynamic and compassionate professional with a strong customer service background. Highly adept at conflict resolution and effective communication. Proven ability to enhance client experiences and maintain high satisfaction levels. Skilled in medical equipment operation and progress documentation, consistently delivering exceptional care and support to clients. Helping people in need makes me happy, and that is where it's at.one well.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Best Sunshine Home Care
Burleson, TX
02.2022 - 07.2024
  • Helped client with medication self-administration.
  • Checked patients' pulse, temperature and respiration.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Provided respite care services for family members who need relief from caring for their ill relative.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
  • Tracked and reported clients' progress based on observations and conversations.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Assisted clients with proper exercises and rehabilitation.
  • Planned optimal meals based on established nutritional plans.

Customer Service/Front Desk Agent

Hilton Garden Inn Hotel
Granbury, TX
11.2018 - 01.2022
  • Input and confirmed reservations for guests.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Resolved customer complaints promptly and courteously.
  • Answered phones, responded to inquiries, and took messages.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Issued room keys and escort instructions to bellhops.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Inputted guest information into computer system accurately and securely.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Provided excellent customer service while upholding company policies.
  • Ensured that all safety regulations were followed according to company standards.
  • Processed payments accurately and efficiently.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Scheduled reservations for groups and special events.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Assisted with luggage handling for incoming guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Computed bills, collected payments and made change for guests.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.

Office Manager

Granbury Transmissions
Granbury, TX
02.2012 - 11.2017
  • Coded and entered daily invoices with in-house accounting software.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored inventory levels and placed orders when needed.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Organized company events including holiday parties, team building activities .
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Assisted in developing budgets for departmental expenses.
  • Ensured compliance with applicable laws regarding employment practices.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Used judgment and initiative in handling confidential matters and requests.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office inventory and placed new supply orders.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Managed office budget to handle inventory, postage and vendor services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Associate of Science - Business Administration And Management

Weatherford College
Weatherford, TX
05-2016

Skills

  • Customer service background
  • Customer demographics understanding
  • Customer- and service-oriented
  • Tailored customer experiences
  • Advocacy experience
  • Customer rapport building
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Medical equipment operation
  • Quality program protocols
  • Designed and developed strategic programs to draw in new business opportunities and to re-establish contact with former customers
  • Customer support experience
  • Case management experience
  • Progress documentation
  • Data entry
  • Assessed customer product needs and interests in order to best recommend suitable items
  • Exceptional customer service skills

Certification

  • State of Texas Department of Education Paraprofessional Certificate
  • Christian Women's Job Corp. Certificate
  • Microsoft Office Suite Certificate

Timeline

Home Health Caregiver

Best Sunshine Home Care
02.2022 - 07.2024

Customer Service/Front Desk Agent

Hilton Garden Inn Hotel
11.2018 - 01.2022

Office Manager

Granbury Transmissions
02.2012 - 11.2017

Associate of Science - Business Administration And Management

Weatherford College

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Terri Collett