Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Overview
19
19
years of professional experience
Work History
Bar Manager
Orchard Ridge Country Club
03.2023 - 09.2025
Managed daily bar operations, ensuring high standards of service and product quality.
Developed and implemented training programs for new staff, enhancing team performance and efficiency.
Created and maintained seasonal drink menus, promoting innovative offerings to enhance guest experience.
Analyzed inventory levels to optimize stock management and reduce waste, improving overall profitability.
Enforced compliance with health and safety regulations, maintaining a safe environment for guests and staff.
Mentored and trained staff members to ensure exceptional customer service standards.
Bartender/Crew Trainer
Applebees Rmh
01.2015 - 03.2023
Crafted a diverse range of cocktails and beverages to enhance customer satisfaction.
Managed bar inventory efficiently, ensuring timely restocking of supplies.
Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
Trained new staff on bartending techniques and customer engagement practices.
Bar Manager
Dicky's Wild Hare
02.2007 - 01.2015
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Mentored and trained staff members to ensure exceptional customer service standards.
Enhanced team productivity through effective scheduling and task delegation.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN
Skills
Customer service
Team leadership
Problem-solving
Staff training
Outgoing personality
Supervisory experience
Service-oriented mindset
Training and mentoring
Responsible alcohol service
Bar management
Interests
DIY and Home Improvement
Crafting and DIY Projects
Knitting and Crocheting
Reading
Music
I enjoy cooking for friends and family gatherings
Yoga
Growing herbs, vegetables, or fruits in home gardens
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