Open To Work
Terri Cwynar
Transfer,PA
Work Preference
Summary
Detail-oriented security professional with over 20 years of experience in general security and dispatch. Proven ability to train junior staff and coordinate emergency response efforts, ensuring safety and efficiency in high-pressure situations.
Experienced security officer and 911 dispatcher skilled in crisis management and customer service. Expertise in implementing security protocols and training staff, contributing to safer environments and improved emergency response effectiveness.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Officer
Woodring Detective Agency
Meadville, PA
05.1993 - 09.2014
- Monitored premises to ensure safety and security of personnel and property.
- Conducted thorough investigations of incidents, compiling detailed reports for management review.
- Implemented security protocols to mitigate risks and enhance overall operational efficiency.
- Trained junior staff on best practices in surveillance and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
911 Dispatcher
Mercer County Courthouse
Mercer, PA
05.1992 - 09.2014
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Monitored multiple communication channels to prioritize urgent calls effectively.
- Utilized computer-aided dispatch systems to log incidents and track unit statuses.
- Developed training materials for new dispatch staff to enhance operational efficiency.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
Education
High School Diploma -
Reynolds High School
Greenville, PA06-1976
Skills
- General security
- Detail-oriented
- Superior customer service
- Dispatch
- Law enforcement background
- Premises patrol
- First aid and CPR certified
Certification
ified nc
- Certified 911 dispatch, -
- Certified Emd and NCiC
Timeline
Security Officer
Woodring Detective Agency
05.1993 - 09.2014
911 Dispatcher
Mercer County Courthouse
05.1992 - 09.2014
High School Diploma -
Reynolds High School