Terri Dalton
Camdenton,MO
Summary
Proven business professional with a strong ability to identify problems, perform in-depth analysis, and develop effective solutions. Skilled at collaborating with cross-functional teams and working independently to deliver actionable insights and ensure clear, strategic communications that driver business success.
Overview
25
25
years of professional experience
Work History
Fleet Specialist
Farmers Insurance Exchange
Olathe, KS
11.2019 - Current
- Managed fleet maintenance schedules to ensure optimal vehicle performance and compliance with safety regulations.
- Analyzed fleet data to identify trends, optimizing vehicle utilization and reducing downtime.
- Conducted regular audits of fleet operations to ensure compliance with local, state, and federal regulations.
- Maintained accurate records of fleet inventory, ensuring all relevant documentation was up-to-date and easily accessible.
- Assist drivers with vehicle related issues and resolv operational concern promptly.
Licensing Coordinator
Farmers Insurance Exchange
Olathe, KS
04.2008 - 11.2019
- Managed licensing applications to ensure compliance with state regulations.
- Monitored licensing renewals, preventing lapses and ensuring uninterrupted operations.
- Maintained accurate records of all licensing transactions, streamlining future audits and reference checks.
- Performed routine data entry or document management.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Billing Associate / Senior Exceptions Processor
Farmers Insurance Exchange
Olathe, KS
02.2006 - 04.2008
- Provided dedicated customer service to the staff of K&K Brokerage.
- Processed Motor Vehicle Reports for New Business policies that were not immediately available to the Foremost call center staff.
- Processed Motor Vehicle Reports for renewal policies prior to the renewal date. Applied any relative activity that was revealed and sent letters to the agents advising the premium may increase at renewal.
- Carried out requests submitted by Underwriting to issue policies, process change requests, and cancellations and write offs as needed.
- Mentored new employees.
Customer Service Representative
Farmers Insurance Exchange
Olathe, KS
06.2001 - 02.2006
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed inquiries regarding policy details, claims processing, and coverage options efficiently.
- Resolved customer issues promptly, improving overall satisfaction and retention rates.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - General Studies
Emporia State University
Emporia, KS12-1997
Skills
- Attention to detail
- Analytics and problem solving
- Ability to work under pressure
- Time Management
- Interpersonal Skills
- Written and Oral Communication
- Organizational Skills
- Collaborates effectively in team-oriented environments
Timeline
Fleet Specialist
Farmers Insurance Exchange
11.2019 - Current
Licensing Coordinator
Farmers Insurance Exchange
04.2008 - 11.2019
Billing Associate / Senior Exceptions Processor
Farmers Insurance Exchange
02.2006 - 04.2008
Customer Service Representative
Farmers Insurance Exchange
06.2001 - 02.2006
Bachelor of Science - General Studies
Emporia State University