Terri Deal-Davis
Administraive Assistant
San Antonio,TX
Summary
Dynamic leader with proven expertise in team leadership and time management honed at Meme's Boutique LLC. Excelled in enhancing customer satisfaction and spearheading efficient transitions to remote work, ensuring business continuity. Skilled in financial accuracy and decision-making, achieving optimal financial performance. Demonstrates exceptional customer service and a knack for driving team productivity and engagement.
Overview
25
25
years of professional experience
Work History
Manager
Meme's Boutique LLC
02.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained professional, organized, and safe environment for employees and patrons.
Office Administrative Assistant
Waste Managment
07.2021 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Accountant/Administrative Assistant
District's Finest Cleaning and More LLC-
01.2000 - 04.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Prepared and filed tax forms to meet needs of customers.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Streamlined monthly financial reporting processes, significantly reducing time required for report generation and analysis.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
- Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
- Provided journal entries and performed accounting on accrual basis.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Education
Bachelor of Business Administration And Management - Accounting And Finance
University of Dallas
Irving, TX05.1995
Skills
- Team leadership
- Time management
- Decision-making
- Verbal communication
- Microsoft office
- Billing and invoicing
- Database entry
- Customer service
Languages
English
Full Professional
Timeline
Office Administrative Assistant
Waste Managment
07.2021 - 11.2024
Manager
Meme's Boutique LLC
02.2019 - Current
Accountant/Administrative Assistant
District's Finest Cleaning and More LLC-
01.2000 - 04.2019
Bachelor of Business Administration And Management - Accounting And Finance
University of Dallas
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