Summary
Overview
Work History
Education
Skills
Timeline
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Terri Demers

Mount Pleasant,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

24
24
years of professional experience

Work History

Senior Customer Service Representative

Peoples United Bank (M&T Bank)Name Change
06.1996 - 04.2020
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Engaged clients in person and over phone to answer questions and address complaints.

Education

High School Diploma -

Bullock Creek High School
Midland, MI
06.1975

Skills

  • Training and Development
  • Solution Planning
  • Policy and Procedure Adherence
  • Escalation Problem-Solving
  • Teller Auditing
  • Good Communication Skills
  • Complaint Resolution
  • Cash Handling

Timeline

Senior Customer Service Representative

Peoples United Bank (M&T Bank)Name Change
06.1996 - 04.2020

High School Diploma -

Bullock Creek High School

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Terri Demers