Terri Demers
Mount Pleasant,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
24
24
years of professional experience
Work History
Senior Customer Service Representative
Peoples United Bank (M&T Bank)Name Change
06.1996 - 04.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
Bullock Creek High School
Midland, MI06.1975
Skills
- Training and Development
- Solution Planning
- Policy and Procedure Adherence
- Escalation Problem-Solving
- Teller Auditing
- Good Communication Skills
- Complaint Resolution
- Cash Handling
Timeline
Senior Customer Service Representative
Peoples United Bank (M&T Bank)Name Change
06.1996 - 04.2020
High School Diploma -
Bullock Creek High School
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