Summary
Overview
Work History
Education
Timeline
Generic

Terri Demers

Mount Pleasant,MI

Summary

Personable Customer Service Representative offering 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

18
18
years of professional experience

Work History

Senior Customer Service Representative

Peoples United Bank (M And T Bank)
06.2001 - 04.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

No Degree - Clerical

Delta College
Bay City, MI

License - Hairstyling

Delta Cosmetology School
Midland, MI
01.1976

High School Diploma -

Bullock Creek High School
Midland, MI
06.1975

Timeline

Senior Customer Service Representative

Peoples United Bank (M And T Bank)
06.2001 - 04.2019

No Degree - Clerical

Delta College

License - Hairstyling

Delta Cosmetology School

High School Diploma -

Bullock Creek High School

Similar Profiles

CREATE PROFILE
Terri Demers