Terri Derragon

Over the Road trucking company: Interstate - (state to state).

Husband and I were over the road truck drivers with long distance teaming, for pickup and delivery of General goods.

Ran a semi-truck with a 53' trailer behind us. (Box or Refer)

Worked as owner operators for 10 yrs, before going into our own business for Owner operators in 2019.

We hired drivers that were contractors (1099) and they were our business for freight pickup and delivery.

• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

I ran the operations in the Back room/Recieving area for the store.

Supported the store Manager with daily operational functions for freight and receiving merchandise in or out of the store. Copied, logged and scanned supporting documentation for back room inventory. Directed departmental merchandise for appropriate distribution and merchandising along with Ship from Store process for merchandise to be delivered out of our store to customers homes. I had a huge impact with the "Astro's championship" win, to properly get the inventory in the store and merchandise it quickly out to the sales floor.

• Oversaw daily inbound/outbound shipments, ensuring timely processing and accurate documentation.
• Resolved logistical challenges swiftly, minimizing potential disruptions to freight flow operations.
• Reduced shipment errors by closely monitoring inventory levels and addressing discrepancies promptly.
• Managed a high-performing team of warehouse personnel, encouraging accountability and teamwork to achieve operational goals.
• Loaded and unloaded trucks.
• Sorted and organized packages to get to the correct departments on the floor.
• Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
• Inspected freight for any damage or faults prior to loading.
• Operated computer systems to track shipments to improve efficiency and accuracy.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Contacted other store locations to determine merchandise availability.
• Responded to customer concerns with friendly and knowledgeable service.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

• Managed the scheduling for store shifts so that there was proper staffing at all times.
• Immediately addressed problems with customers to promote quick and successful resolution.
• Processed payments for credit and debit cards and returned the proper change for cash transactions.
• Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from outside influences for our Team.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Mentored new sales associates to contribute to the store’s positive culture.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Recommended merchandise to customers based on their needs and preferences.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Operated a cash register for cash, check and credit card transactions with [99]% accuracy.
• Built relationships with customers to increase likelihood of repeat business.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Answered customer telephone calls promptly and in an appropriate manner.
• Contacted other store locations to determine merchandise availability.
• Communicated clear expectations and goals to each team member.
• Responded to customer questions and requests in a prompt and efficient manner.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Greeted customers in a timely fashion while quickly determining their needs.
• Alerted customers to upcoming sales events and promotions.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Cleaned and organized the store, including the checkout desk and displays.
• Contributed to team success by exceeding team sales goals by 5 to 7 % of weekly sales.
• Trained 10 new sales associates each quarter.

• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
• Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
• Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
• Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.

• Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
• Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Advertised client properties through websites, social media, and real estate guides.
• Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
• Reviewed and executed confidential documents, contracts and disclosures.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Communicated with clients to understand property needs and preferences.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.