TERRI DEVORE
Waco,TX
Summary
Diligent manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
3
3
years of professional experience
Work History
Senior Assistant General Manager
Crunch Fitness
12.2023 - Current
- Collaborate with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversee daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Develop strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Conduct weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Increase customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Evaluate employee performance through regular feedback sessions, setting clear expectations for growth and development opportunities.
- Organize regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Assistant General Manager
Crunch Fitness
12.2022 - 03.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Accomplished multiple tasks within established timeframes.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Established team priorities, maintained schedules and monitored performance.
Lead Member Service Representative
Crunch Fitness
08.2021 - 12.2022
- Served as a liaison between the front-line staff and management, bridging communication gaps and promoting alignment on key priorities.
- Maintained comprehensive knowledge of product offerings and regulatory requirements, ensuring accurate advice was provided to members at all times.
- Exceeded sales goals through proactive outreach efforts targeting underutilizedc accounts, resulting in increased product utilization rates among existing clientele groups.
- Consistently met or exceeded established performance metrics, contributing to the overall success of the team and organization.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Communication Design
American InterContinental University-Online
Chicago, IL05.2008
Skills
- Strong organization
- Meeting facilitation
- Administrative duties
- Data confidentiality
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Relationship building
- Client interaction
- Workload management
- Project management
Timeline
Senior Assistant General Manager
Crunch Fitness
12.2023 - Current
Assistant General Manager
Crunch Fitness
12.2022 - 03.2023
Lead Member Service Representative
Crunch Fitness
08.2021 - 12.2022
Bachelor of Arts - Communication Design
American InterContinental University-Online
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