Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Terri Dilley

Customer Satisfaction
Independence,MO

Summary

With a background in customer service excellence and office management, a clear goal is to leverage skills in event coordination to enhance client experiences. Key competencies include effective time management, problem resolution, and client communication, all essential for successful event execution. Proven track record of training staff to improve service delivery and foster teamwork among diverse groups. Committed to applying leadership abilities to create memorable events that meet client expectations.

Overview

20
20
years of professional experience

Work History

Server Trainer

Cracker Barrel
Independence, MO
08.2009 - Current
  • Achieved top customer service ratings through commitment to excellence.
  • Introduced innovative customer engagement strategies to enhance loyalty and gather feedback
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Guided new servers in developing upselling strategies, elevating guest experience and driving sales.
  • Facilitated team-building activities, fostering a collaborative environment for new hires.
  • Performed continuous reviews of wait staff, delivering direct feedback to team members and management.

Office Administrator, Customer Experience Coordinator

Power Play Entertainment Center
Shawnee, KS
06.2002 - 08.2009
  • Spearheaded daily office operations, ensuring optimal performance and meticulous attention to detail.
  • Transformed hiring and payroll processes to significantly enhance productivity.
  • Engineered seamless customer experiences, resulting in improved satisfaction levels
  • Cultivated collaborative team environment through effective leadership of diverse groups.
  • Enforced OSHA safety regulations to foster a secure working atmosphere.
  • Demonstrated rapid mastery of new skills while maintaining commitment to quality work.

Senior Accounting Clerk and Office Manager

Ambrose, Inc
Olathe, KS
  • Implemented cost-effective purchasing strategies to improve inventory management.
  • Supervised receiving operations, confirming accuracy of incoming goods and related documentation.
  • Supported sales staff by effectively addressing operational demands.
  • Promptly resolved customer queries and complaints to achieve high satisfaction levels.
  • Maintained accurate financial records, adhering to company policies.
  • Handled accounts payable and receivable functions to ensure financial integrity.

Title Analysis

James B Nutter
Kansas City, MO
  • Executed comprehensive title document analysis to ensure legal compliance and accuracy.
  • Conducted lien searches to verify outstanding debts prior to property ownership transfer.
  • Analyzed over 100 mortgage applications monthly, boosting approval efficiency by 20 percent.
  • Maintained proactive client communication to resolve title-related issues efficiently.
  • Identified risks and discrepancies through extensive property title research.
  • Implemented security measures while processing title files to safeguard sensitive data.
  • Demonstrated strong problem-solving skills in efficiently resolving issues.

Education

Bachelor of Science - Telecommunication Management

DeVry University
Kansas City
05.2002

Skills

  • Effective time management
  • Leadership and team development
  • Customer service excellence
  • Training and employee development
  • Title analysis proficiency
  • Accounts receivable and payable oversight
  • Inventory management
  • Problem resolution
  • Client communication
  • Office management

Timeline

Server Trainer

Cracker Barrel
08.2009 - Current

Office Administrator, Customer Experience Coordinator

Power Play Entertainment Center
06.2002 - 08.2009

Title Analysis

James B Nutter

Senior Accounting Clerk and Office Manager

Ambrose, Inc

Bachelor of Science - Telecommunication Management

DeVry University

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Terri DilleyCustomer Satisfaction