Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Donaldson

Tallahassee,FL

Summary

Guest service professional committed to providing top-tier customer experiences. Proven track record in managing guest relations and ensuring high satisfaction levels. Known for effective team collaboration and adaptability in dynamic environments. Skilled in conflict resolution and maintaining positive atmosphere.

Overview

33
33
years of professional experience

Work History

Guest Service Leader

Pilot Travel Centers
06.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Monitored daily business operations to drive peak team performance.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.

Guest Service Team Lead

Pilot Travel Centers
09.2023 - Current
  • Greeted guests upon arrival and offered assistance.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.

Baker

Pilot Travel Centers
04.2021 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.

Guest Services Cashier

Pilot Travel Centers
06.2019 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Baker

Flying J Travel Centers
12.2016 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.

Office Assistant

Department of Insurance
01.1994 - 03.2002
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

OPS Clerk

Department of Labor and Workforce Development
06.1992 - 01.1994
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Education

High School Diploma -

Rickards High School
Tallahassee, FL
06-1992

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Strong leadership

Timeline

Guest Service Leader

Pilot Travel Centers
06.2025 - Current

Guest Service Team Lead

Pilot Travel Centers
09.2023 - Current

Baker

Pilot Travel Centers
04.2021 - Current

Guest Services Cashier

Pilot Travel Centers
06.2019 - Current

Baker

Flying J Travel Centers
12.2016 - Current

Office Assistant

Department of Insurance
01.1994 - 03.2002

OPS Clerk

Department of Labor and Workforce Development
06.1992 - 01.1994

High School Diploma -

Rickards High School

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