Summary
Overview
Work History
Education
Skills
Timeline
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Terri Drummer

Matthews,NC

Summary

Organized analytical professional solution driven and focused on being a positive impact and a strong team player. Support the overall objective of the organization with a passion for customer satisfaction. A fast learner that keeps pace with industry standards and changes to ensure compliance. A strong ability to identify and develop a network of people and allocate resources to assist them in performing at their highest potential.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Wax Me Baby
01.2017 - Current
  • Wax Me Baby
  • Extensive knowledge of various skincare products
  • Founded successful small business which grew by over 200% in under 3 years
  • Conducted weekly review of promotional activities to enhance and identify development potential to maximize profit
  • Developed, build, and maintain a customer relationship with clients, provided the marketing units with information for purpose of enhancing the quality of services
  • Conducted weekly review of promotional activities to enhance and identify development potential to maximize profit
  • Created and taught product knowledge courses along with new hire training
  • Processed and kept accurate accounts of all sales and purchases
  • Provided one-on-one consultations with clients to determine and suggest treatments
  • Managed day-to-day operations of successful Waxing studio
  • Supervised and trained 5 employees with full employee retention
  • Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
  • Handled purchasing, and inventory data by placing weekly monthly orders
  • Analyzed skin condition and made appropriate product recommendations.
  • Educated patients on treatment options.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Wax Specialist

European Wax Center
02.2016 - 10.2016
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Consistently met appointment scheduling requirements, ensuring timely services for all clients.
  • Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
  • Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
  • Collaborated with fellow spa staff to create a seamless experience for customers, improving overall satisfaction ratings.
  • Performed skin assessments to determine appropriate products and wax types for individual client needs.
  • Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
  • Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
  • Streamlined appointment booking processes, reducing wait times and enhancing the client experience.
  • Managed inventory levels of supplies and products, ensuring adequate stock for smooth operations at all times.
  • Handled minor issues or complaints from clients in a professional manner, swiftly resolving concerns to maintain satisfaction levels.
  • Utilized time management skills to accommodate walk-in clients when possible without disrupting scheduled appointments.
  • Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.

Counter Manager

MAC Cosmetics
01.2011 - 01.2016
  • New hire training, informative product knowledge trainings
  • Managed day to day operations
  • Supervised team members
  • Created schedules to assure coverage
  • Handled Event promotions for quarterly new products
  • Conducted performance evaluations to help team members advance in their job and career
  • Directly interacted with store customers on a daily over phone and in person
  • Key Skills
  • Guest Services Expertise
  • Leadership Experience
  • Problem-Solving abilities
  • Organizational know-how
  • Operated cash register to accurately complete customer financial transactions.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Performed daily department re-merchandising, price markdowns, and merchandise transfers.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Education

Esthetics Technology Certificate NC State Esthetics License VA State Esthetics License -

Miller-Motte College
Cary, North Carolina

AAS - Marketing

The Art Institute of Charlotte
Charlotte, North Carolina

Skills

  • Computer Skills
  • Mac and PC platforms
  • Microsoft Office Suite
  • Basic computer skills Typing/WPM 50
  • Client Intakes
  • Employee Training
  • Product Promotion
  • Schedule Management
  • Staff Training
  • Staff Management
  • Budget Development
  • Business Development

Timeline

Owner/Operator

Wax Me Baby
01.2017 - Current

Wax Specialist

European Wax Center
02.2016 - 10.2016

Counter Manager

MAC Cosmetics
01.2011 - 01.2016

Esthetics Technology Certificate NC State Esthetics License VA State Esthetics License -

Miller-Motte College

AAS - Marketing

The Art Institute of Charlotte

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Terri Drummer