Terri Duncan
Saint Joseph,MO
Summary
Resourceful Personal Banker with extensive experience in customer service and retail banking. Achieved recognition as a Top 5 Banker in the region through exceptional client relationship management and problem-solving skills. Committed to delivering high-quality customer experiences and fostering team success through mentorship and continuous learning.
Overview
15
15
years of professional experience
Work History
Personal Banker II
Commerce Bank
Saint Joseph, MO
08.2022 - Current
- Assisted clients with account openings and financial product inquiries.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Managed daily transactions and ensured compliance with banking regulations.
- Provided exceptional customer service to enhance client relationships.
- Resolved customer issues efficiently through effective communication strategies.
- Conducted regular reviews of client accounts to identify needs and opportunities.
- Educated customers on banking services and digital tools available.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Processed loan applications according to established guidelines.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Participated in training sessions regarding new banking products or services.
Personal Banker II
UMB
Saint Joseph, USA
09.2017 - Current
- Performed daily teller transactions, processed deposits and withdrawals, and opened and closed accounts for customers.
- Handled cash, answered phones, ordered money, ordered items for the bank, checked general ledger tickets, trained new employees, and balanced a cash drawer.
- I have goals to meet each month and I have been nominated as a Top 5 Personal Banker several months in a row.
Personal Banker I
UMB Financial Corporation
Saint Joseph, USA
09.2016 - 09.2017
- Processed teller transactions, including account openings and closings, cash deposits and withdrawals, and reviewed customer profile packets.
- I also took loan applications and did mortgage referrals Facilitated elevon referrals for loan processing.
- Assisted clients with personal banking inquiries and account management.
- Educated customers on financial products and services available at UMB Financial Corporation.
- Processed loan applications and conducted credit assessments for potential borrowers.
Cashier/Customer Service
Menards Home Improvement Centers
Saint Joseph, USA
04.2015 - 09.2016
- Acted as a front end cashier, handling customer transactions, processing merchandise returns, renting equipment, and providing general customer service.
- Processed customer transactions using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and check payments accurately.
Retail Manager
Cracker Barrel
Liberty, USA
06.2011 - 04.2015
- Developed weekly schedules to optimize team productivity, meet sales goals on a daily weekly and monthly basis.
- Managed hiring and training of new employees, coordinated truck unloading, and set displays according to planogram.
- Managed daily operations to ensure smooth store functionality.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and coordinated restocking efforts.
Education
High School -
Lafayette High School
Saint Joseph, MOGeneral
Missouri Western State University
Saint Joseph, MOSkills
- Client account management
- Financial product knowledge
- Loan processing
- Loan application review
- Transaction processing
- Cash transaction management
- Cash vault audit
- Compliance adherence
- Documentation review
- Banking
- Branch operations
- Financial services
- Customer education
- Cross-selling and upselling
- Business opportunity recognition
- Customer satisfaction
- Customer service
- Communication skills
- Effective communication
- Relationship building
- Client rapport development
- Issue resolution
- Conflict resolution
- Microsoft excel
- Microsoft word
- Relationship management
- Financial services
Awards
- Top 5 Personal Banker
- Fraud Review Award
- Top 5 Banker Award
Timeline
Personal Banker II
Commerce Bank
08.2022 - Current
Personal Banker II
UMB
09.2017 - Current
Personal Banker I
UMB Financial Corporation
09.2016 - 09.2017
Cashier/Customer Service
Menards Home Improvement Centers
04.2015 - 09.2016
Retail Manager
Cracker Barrel
06.2011 - 04.2015
High School -
Lafayette High School
General
Missouri Western State University