Terri Feria
Wesstland,Michigan
Summary
Dedicated professional with extensive experience in compassionate care and patient support. Proven skills in effective communication, collaboration with healthcare teams, and attention to detail. Committed to enhancing patient experiences through exceptional service.
Overview
42
42
years of professional experience
Work History
Independent Contractor
Self-employeed
Westland, Michigan
03.2001 - 04.2021
- Provided compassionate care and companionship to elderly clients in home settings.
- Assisted with daily living activities including bathing, dressing, and meal preparation.
- Administered medications according to prescribed schedules and documented compliance.
- Maintained a clean and safe living environment for clients through regular housekeeping tasks.
- Collaborated with healthcare professionals to coordinate client care and services.
Medical Assistant
Novi Surgery censter
Novi, Michigan
02.2015 - 06.2017
- Maintained accurate medical records through filing, charting, transcription, and data entry into an electronic health record system, ensuring compliance and accessibility for patient care.
- Assisted in patient intake and maintained accurate medical records.
- Scheduled appointments for patients via phone and in person, enhancing patient access and optimizing clinic flow.
- Communicated effectively with patients to address concerns and provide information.
- Filed insurance claims forms in accordance with applicable regulations.
- Attended team meetings to discuss workflow improvements. to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Michigan Pain Institute
Livonia, MI
06.1999 - 11.2004
- Managed multi-line phone system to facilitate effective communication and ensure accurate call routing.
- Scheduled appointments and maintained the calendar for executives.
- Assisted clients with inquiries, delivering accurate information and enhancing client satisfaction.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Delivered prompt and professional responses to inquiries via phone and email, contributing to positive client experiences.
Dr. Kapetanski&Dr. Winkleman
Neurologist/Ophthalmologist
Livonia, Michigan
03.1989 - 09.1994
- Assisted in patient examinations and documented medical histories to ensure accurate patient records.
- Coordinated patient scheduling and managed appointment logistics to optimize patient access and service delivery.
- Maintained patient confidentiality while handling sensitive health information.
- Responded to incoming phone calls, scheduled appointments, and managed patient flow while professionally greeting visitors to enhance patient experience.
- Supported administrative staff by processing payments.
Nursing Assistant
Providence Hospital and Medical Centers
Southfield, Michigan
06.1979 - 11.1989
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Collaborated with nursing staff to provide comprehensive patient care and support with daily living activities, enhancing patient comfort and well-being.
- Monitored vital signs and reported changes to healthcare providers.
- Responded promptly to signal lights, bells, and requests-for-service, improving patient satisfaction and timely assistance.
- Monitored and documented food and liquid intake and output, ensuring accurate reporting of changes to medical or nursing staff for informed care decisions.
Education
High School Diploma -
Mott High School
Warren, MI07-1979
Some College (No Degree) - Nursing
Schoolcraft College
Livonia, MISkills
- Electronic health records
- Patient scheduling
- Patient support
- Medical terminology
- Attention to detail
- Effective communication
- Collaboration with healthcare teams
- Customer service
- Strong interpersonal skills
Timeline
Medical Assistant
Novi Surgery censter
02.2015 - 06.2017
Independent Contractor
Self-employeed
03.2001 - 04.2021
Medical Assistant
Michigan Pain Institute
06.1999 - 11.2004
Dr. Kapetanski&Dr. Winkleman
Neurologist/Ophthalmologist
03.1989 - 09.1994
Nursing Assistant
Providence Hospital and Medical Centers
06.1979 - 11.1989
High School Diploma -
Mott High School
Some College (No Degree) - Nursing
Schoolcraft College