Terri Fields

• Developed annual and multi-year budgets to meet organizational needs.
• Led annual budgeting process, setting realistic targets aligned with organizational goals.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Created and managed project plans, timelines and budgets.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Processed payroll for employees and reported payroll taxes for organization.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Streamlined invoice processing, reducing average payment turnaround time.

While continuing my role as Risk Manager, the City merged the Human Resources Department and Risk Management Department and I was selected to manage both. I retained all my duties listed below as Risk Manager and added the following responsibilities:

• Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
• Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
• Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
• Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
• Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
• Established strong relationships with both employees and management teams, fostering a collaborative work environment.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization's interests.
• Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
• Educated employees on company policy and kept employee handbook current.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

• Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risk.
• Assisted in development of enterprise-wide business continuity plans, minimizing disruptions caused by unforeseen events or disasters.
• Managed all commercial insurance claim handling according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
• Instituted regular safety inspections and hazards management strategies to keep operations compliant.
• Managed insurance programs efficiently, balancing coverage needs with budgetary constraints while maintaining adequate protection against losses.
• Mitigated significant financial losses by identifying and addressing critical gaps in risk management framework.
• Implemented continuous improvement process for risk management program, ensuring it remains aligned with changing business needs and external challenges.
• Reduced insurance costs through strategic risk transfer mechanisms and negotiations with insurance providers.
• Guided senior management in decision-making processes with risk-based insights, leading to more informed strategic choices.
• Conducted statistical analysis and evaluated risk via use of portfolio management software.
• Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.

• Instructed employees on methods to control risks at front line.
• Advised senior managers on policy strategies for reducing liability and preventing losses.
• Instituted regular safety inspections and hazards management strategies to keep operations compliant.
• Handled and reported all liability, property and workers compensation claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.