Terri Flagg
Raeford,NC
Summary
Results-driven professional with strong skills in customer service, human resources management, and financial analysis. Known for mentoring team members and enhancing workflow processes, ensuring operational efficiency and accuracy.
Overview
16
16
years of professional experience
Work History
Distribution Clerk
USPS, United States Postal Service
Raeford, North Carolina
05.2022 - Current
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted customers with inquiries about packages, services, and postage rates.
- Handled cash transactions for postal services and sales.
- Collaborated with team members to improve workflow processes effectively.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Reported any discrepancies regarding package deliveries or issues encountered during shift.
- Mentored new hires and instructed them on best practices.
City Carrier Assistant
USPS, United States Postal Service
Hope Mills, North Carolina
11.2020 - 05.2022
- Sorted and delivered mail along established routes to ensure timely service.
- Collected mail from satellite post offices and collection boxes across city.
- Ensured accurate delivery to residences and businesses, maintaining high standards of efficiency.
- Demonstrated attention to detail in fast-paced environment while executing tasks independently.
- Provided exemplary customer service by engaging with clients and addressing mail-related concerns.
Cashier
ABC Liquor
Fayetteville, North Carolina
08.2020 - 11.2021
- Processed customer transactions efficiently in high-volume liquor store.
- Maintained accurate cash drawers and balanced daily sales reports.
- Provided knowledgeable product recommendations to assist customers with selections.
- Trained new team members on cash register operations and stock procedures.
- Followed security protocols for cash transaction handling to mitigate risks.
- Adhered to social distancing measures while utilizing masks and face shields.
Customer Service Representative
Walmart
Fayetteville, North Carolina
09.2017 - 08.2020
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Maintained professionalism under pressure to de-escalate tense situations.
- Utilized software to manage change of address records and service discontinuance orders.
- Mentored junior team members, fostering skill development and collaboration.
- Processed cash register transactions with accuracy and efficiency.
- Restocked shelves to enhance product availability for customers.
- Communicated store policies and promotions effectively to inform customers.
Operations Supervisor
US Army
Fort Bragg, North Carolina
08.2014 - 09.2017
- Supervised daily operations and ensured compliance with military protocols.
- Drafted and processed over 6,000 personnel actions, including leave, records updates, transfers, retirement, separations, DNR, and promotions.
- Prepared and oversaw the preparation for the inspection of the operations, resulting in a 100% compliance rating on all HR fundamentals.
- Strengthened mission readiness by leading the implementation of systems to improve the processing rate of daily reports, awards, and all personnel actions to 98%.
Human Resources Specialist
US Army
Fort Campbell North, Kentucky
04.2011 - 08.2014
- Organized and maintained company trackers for leave, awards, and personnel actions for over 135 soldiers.
- Pulled daily accountability reports for five companies, submitting to higher command.
- Communicated urgent directives effectively to a team of nine personnel.
- Achieved 100% accuracy in finance reports, resolving 98% of discrepancies.
Postal Supervisor
US Army
, Afghanistan
05.2013 - 02.2014
- Developed and led postal training programs for all clerks, achieving 99% accuracy in daily Postal Reports.
- Served as custodian of postal effects for Post Office and attached post offices. Identified and rectified financial deficiencies across the theater through proactive communication.
- Conducted comprehensive audits of financial records and operational processes to enhance accuracy.
- Implemented internal control assessments to ensure compliance with established regulations.
- Prepared detailed reports summarizing audit findings and recommended improvements.
- Reviewed internal control systems and financial records for accuracy and reliability.
- Investigated discrepancies in financial documents, determining causes and proposing effective solutions.
Human Resources Specialist
US Army
Camp Coiner, Korea
03.2010 - 04.2011
- Resolved inquiries for an average of 32 calls daily, providing transportation information to Soldiers.
- Processed and housed all incoming Soldiers and dependents until transfer to permanent units.
- Maintained compliance with federal guidelines in personnel records management.
- Coordinated Day 0 room instructions for incoming Soldiers regarding policies and procedures.
Education
Bachelor of Science - Accounting
Fayetteville State University
Fayetteville, NC07-2025
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville, NC07-2025
Skills
- Financial analysis and accounting
- Human resources management
- Customer service and support
- Team collaboration and project management
- Data entry and management
- Time management skills
- Accounting principles and software
- Conflict resolution strategies
- Operations management
- Computer and Microsoft Office skills
Accomplishments
- Army Commendation Medal
- Army Achievement Medal
- Afghanistan Campaign Medal
- Korean Defense Service Medal
- Global War on Terrorism Service Medal
- Certificate of Achievement
Timeline
Distribution Clerk
USPS, United States Postal Service
05.2022 - Current
City Carrier Assistant
USPS, United States Postal Service
11.2020 - 05.2022
Cashier
ABC Liquor
08.2020 - 11.2021
Customer Service Representative
Walmart
09.2017 - 08.2020
Operations Supervisor
US Army
08.2014 - 09.2017
Postal Supervisor
US Army
05.2013 - 02.2014
Human Resources Specialist
US Army
04.2011 - 08.2014
Human Resources Specialist
US Army
03.2010 - 04.2011
Bachelor of Science - Accounting
Fayetteville State University
Bachelor of Science - Business Administration
Fayetteville State University
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