Terri Flood
Portland,OR
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Phlebotomist
LabCorp
Portland
09.2023 - 04.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Collaborated with laboratory personnel to resolve specimen issues.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Conducted quality control checks to ensure the accuracy of test results.
- Entered patient information and test orders into computer systems accurately.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Used heel and finger stick methods to obtain blood from capillaries.
- Interacted with patients to gather and record data prior to blood draws.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Phlebotomist
Providence Portland Medical Center
Portland
04.2007 - 08.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Collaborated with laboratory personnel to resolve specimen issues.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Entered patient information and test orders into computer systems accurately.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Scheduled appointments and managed patient flow to minimize wait times.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Participated in continuing education to stay current with phlebotomy practices.
- Educated patients on specimen collection procedures and post-draw care.
Education
Some College (No Degree) - Medical Assisting
Apollo College
Portland, ORSkills
- Blood collection
- Specimen Preparation
- Venipuncture
- Data Entry
- Venipuncture Expertise
- Medical Records Review
- Patient Care
- Hemoglobin Testing
- HIPAA
- Quality Control
- Specimen handling
- Medical Records Management
- Medical terminology knowledge
- Patient support
- HIPAA Compliance
- Sanitation and sterilization
- Communication abilities
Timeline
Phlebotomist
LabCorp
09.2023 - 04.2024
Phlebotomist
Providence Portland Medical Center
04.2007 - 08.2023
Some College (No Degree) - Medical Assisting
Apollo College