- Enjoy participating in runningfor overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Historical Exploration
- Road Trips
- Music
Terri Franklin
Lexington,SC
Summary
To bring my diverse skill level and depth of experience to a company who seeks an individual with commitment and loyalty.
Results-focused professional adept at supporting executive leadership with precision and efficiency. Proven success in managing complex schedules, overseeing travel arrangements, and handling confidential information with discretion. Known for fostering team collaboration and delivering reliable support in dynamic environments, demonstrating strong organizational and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Chief Executive Officer
AVANTech, LLC
10.2023 - Current
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Front Desk Receptionist
AVANTech LLC.
03.2021 - 10.2023
- Greet Customers, Guests, Staff and Vendors
- Coordinate lunches for guests and staff
- Coordinate off-site Board Meetings and Meals for these meetings
- Arrange travel for staff worldwide
- Purchasing Department Support and Processing
- Chair of the Activity Committee
- Project Management Support to include updating Building Job Matrix and keeping updated
- Small Package Shipping
- Maintain office and warehouse supplies
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Front office responsibilities
PALMETTO BUS SALES
04.2015 - 03.2021
- General office responsibilities including copying, file preparation, maintaining office supplies, and much more
- HR responsibilities including E-Verify, SC New Hire requesting background checks, driving records and drug screen for new hire applicants
- Excel Spreadsheets for tracking data from vehicle order to delivery and payment and beyond
- Keeping vehicle files in compliance with SCDMV requirements
- CRM data entry through Infinity program for tracking customers and information
- Vehicle Inventory Database through Infinity program
- Website development and maintaining content including pushing vehicle inventory through with photos for the website
- Website lead generation through SEO/SEM
- Coordination of PBS team for the efficient intake and delivery of all vehicles to customers and end users
- Coordination of vendors to expedite vehicle delivery
- Coordination and monitoring of all vehicle delivery
- Implemented and successful implementation of all team building activities
- New and Used Vehicle Sales
- New and Used Vehicle Marketing
- Sales Consulting with New and Potential Customers
- Team building
- Sales event management and coordination
- Zoom calls and meetings with local government and State Government in North and South Carolina regarding vehicle purchasing and conferences
- Customer Service – provided exceptional customer service to all our clients and vendors
MJS Inc.
12.2006 - 04.2015
- Architectural Review for 150 Communities (27,000 homeowners) under HOA Management
- Meeting with homeowners to advice on Architectural Application issues and complaints
- Coordinating Architects with HOA Board for house plan review
- Issuing written decision of each diverse HOA Board to individual homeowners
- Liaison between HOA Board and Homeowners for Architectural Review process
- Maintaining Architectural Review files for all communities
- Developed and implemented architectural and violation tracking via Excel Spreadsheets
- Developed and implemented architectural and violation billing program for all communities via Excel Spreadsheets to the Accounting Department
- Previous Experience available on request
Education
Bachelor's Degree - Criminal Justice
Limestone College
Gaffney, SC05.2014
Skills
- Computer skills
- Efficient Front Desk Management
- Personnel management
- Team building
- Sales
- Customer service
- Multi-tasking
- Dedication
- Loyalty
- Personality
- Executive support
- Attention to detail
- Telephone skills
- Building relationships
- Expense reporting
- Meeting planning
- Professional demeanor
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 100+ employees.
- Collaborated with team of 5 to 10 in the development of the AVANTech Activity Committee.
Personal Information
Title: Executive Assistant to the CEO
Certification
- Notary Public - South Carolina Secretary of State.
Interests
Timeline
Executive Assistant to the Chief Executive Officer
AVANTech, LLC
10.2023 - Current
Front Desk Receptionist
AVANTech LLC.
03.2021 - 10.2023
Front office responsibilities
PALMETTO BUS SALES
04.2015 - 03.2021
MJS Inc.
12.2006 - 04.2015
Bachelor's Degree - Criminal Justice
Limestone College
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