Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Frazier

Elizabethtown,PA

Summary

Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.

Overview

29
29
years of professional experience

Work History

Trainer

FedEx Corporation
Middletown, Pennsylvania
11.2023 - Current
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Delivered onboarding training on FedEx safety procedures and service standards.
  • Trained employees on package handling, sorting, and scanning processes.
  • Coached new hires on workflow expectations and daily operational tasks.
  • Developed training materials for station procedures and job aids.
  • Monitored employee performance during on-the-job training sessions.
  • Supported supervisors with refresher training and process updates.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Created and offered additional materials to enhance training.
  • Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Reviewed compliance with security, hazmat, and workplace safety rules.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Cashier

Sheetz, Inc
Mount Joy, Pennsylvania
06.2022 - 08.2023
  • Processed customer purchases at Kmart checkout lanes with accurate cash handling.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Handled cash, card, and gift card transactions
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned merchandise and verified prices at point of sale
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved payment issues and balanced cash drawer
  • Processed returns, exchanges, and merchandise refunds
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Scheduled staff shifts and coordinated break coverage.
  • Supervised forecourt safety, compliance, and fuel site procedures.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Helped with purchases and signed customers up for rewards program.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized cash drawer and maintained cleanliness of work area.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.

Store Manager

EG Group
Middletown, Pennsylvania
06.2004 - 02.2022
  • Managed EG Group convenience store operations and daily team performance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Trained associates on customer service and store standards.
  • Created weekly work schedules for store personnel.
  • Reviewed cash handling, till accuracy, and end-of-day reports.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Controlled stock ordering, receiving, and shelf replenishment.
  • Maintained foodservice, cleanliness, and merchandising across store areas.
  • Resolved customer complaints with clear, professional communication.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed strategies to maximize sales and profitability.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Appraised inventory levels on a frequent basis; ordering new merchandise to keep quantities well-stocked.
  • Performed regular price checks to ensure competitive pricing.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.
  • Scheduled staff shifts and coordinated break coverage.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised forecourt safety, compliance, and fuel site procedures.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.

Hairstylist

Holiday Hair
Elizabethtown, Pennsylvania
05.2001 - 08.2002
  • Processed customer purchases at Kmart checkout lanes with accurate cash handling.
  • Scanned merchandise and applied Kmart discounts, coupons, and promotions.
  • Verified payment methods and completed card, cash, and gift card transactions.
  • Greeted customers and answered questions about Kmart products and store policies.
  • Consulted guests on Holiday Hair services, styles, and salon care needs.
  • Cut, trimmed, and shaped hair using clippers, shears, and razors.
  • Applied color, highlights, and toners following salon service protocols.
  • Styled hair for everyday looks and special event appointments.
  • Recommended retail hair products suited to guest hair types and goals.
  • Maintained clean stations, tools, and work areas throughout shifts.
  • Scheduled walk-in services and supported front desk guest check-in.
  • Greeted customers, answered phones and booked appointments.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Educated clients on proper home hair care maintenance techniques.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Organized scheduling of appointments throughout the day.
  • Assisted other stylists with busy periods in the salon.
  • Developed relationships with new clients through referrals from existing customers.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Recommended products to clients based on their individual needs.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Applied highlights, lowlights or other coloring techniques.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Advised clients on how to maintain their haircuts between visits.
  • Performed chemical treatments such as perms and relaxers.
  • Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services.
  • Upsold additional services when appropriate to increase sales volume.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Created updos for special occasions like weddings or proms.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Developed new styles and techniques.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.

Cashier

Kmart Corporation
Elizabethtown, Pa
03.1998 - 12.1998
  • Processed customer purchases at Kmart checkout lanes with accurate cash handling.
  • Scanned merchandise and applied Kmart discounts, coupons, and promotions.
  • Verified payment methods and completed card, cash, and gift card transactions.
  • Greeted customers and answered questions about Kmart products and store policies.
  • Bagged merchandise and organized receipts for smooth front-end service.
  • Balanced register drawer and reported cash differences to Kmart supervisors.
  • Supported returns, exchanges, and price checks at Kmart service counter.
  • Maintained clean checkout area and restocked supplies during Kmart shifts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Stocked shelves with merchandise when needed.
  • Assisted customers in locating specific products and providing relevant product information. find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.

Education

Elizabethtown Area School
Elizabethtown, PA

Skills

  • Training delivery
  • Curriculum development
  • Onboarding process
  • Orientation and onboarding
  • Compliance training
  • Performance assessment
  • Employee training
  • Leadership training
  • Time management
  • Team-building activities
  • Retail operations
  • Inventory control
  • Customer service
  • Employee counseling

Timeline

Trainer

FedEx Corporation
11.2023 - Current

Cashier

Sheetz, Inc
06.2022 - 08.2023

Store Manager

EG Group
06.2004 - 02.2022

Hairstylist

Holiday Hair
05.2001 - 08.2002

Cashier

Kmart Corporation
03.1998 - 12.1998

Elizabethtown Area School

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Terri Frazier