Terri Fuller
Oxford,Ga
Summary
Constituently demonstrates ability to manage overlapping responsibilities, time, and resources in a demanding and ever-changing environment. Goal oriented professional, eager to transfer over 15 years of customer service experience, to a position that would benefit from strong communication and interpersonal skills, counterbalanced by analytical thinking and attention to detail. Highly trained Behavioral Health Specialist delivering quality service that focuses on each patient's individuality, skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
19
19
years of professional experience
Work History
Behavioral Health Specialist
Twin Lakes Recovery Center
04.2023 - 11.2025
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Observed and monitored client behavior and responses to treatment.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Encouraged patients to discuss experiences in group and individual settings.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Personal assistant/bookkeeper
Atlanta Septic Systems
01.2023 - 03.2007
- Deliver expert clerical support, by efficiently handling a wide range of routine and special requirements.
- Advise, perform, and assist in secretarial and administrivia matters, planning, organizing and manage company polices, finance, workload, staff and office.
- Maintain and promote a trusting, respectful relationship, repour with staff and owner.
- Establish company growth, workflow, employee, and business by displaying courteous, calm, caring attitude in every aspect.
District Manager
Gwinnett Clinic
03.2007 - 10.2000
- Create, implement, and enforce required standards, polices, and practices that reach company goals, coworker relations, and revenue increase.
- Effectively manage and preform, direct and indirect areas, from friendly patient check-in, billing, filing, staff hiring, payroll, office functionality.
- Remain understanding and encouraging under pressure while meeting the ever-changing needs of all company personal.
Education
BS - Psychology
Capella University
12-2026
MA - Addiction Counseling
Capella University
12-2026
Skills
- Professional ethics
- Treatment plans
- Discharge planning
- Group therapy facilitation
- Cognitive behavioral therapy
- Behavioral treatment services
- Case management
- Crisis evaluation and intervention
- Patient intakes
- Crisis intervention
- Substance use counseling
- Mental health assessment
Timeline
Behavioral Health Specialist
Twin Lakes Recovery Center
04.2023 - 11.2025
Personal assistant/bookkeeper
Atlanta Septic Systems
01.2023 - 03.2007
District Manager
Gwinnett Clinic
03.2007 - 10.2000
BS - Psychology
Capella University
MA - Addiction Counseling
Capella University