Terri Garcia
Orange,CA
Summary
Ethical and motivated operations front end supervisor with solid record of accomplishment in providing superior customer service and deescalating customer complaints. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Remarkable front end supervisor with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
22
22
years of professional experience
Work History
Front End Supervisor
Home Depot
Fairbanks, AK
02.2011 - 05.2017
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained, mentored, coached, evaluated, and documented any performance that did not follow company's policy's.
Negotiator Specialist
American Lending Solutions
Orange, CA
01.2008 - 11.2009
- Reviewed loan applications and credit histories to determine eligibility for approval.
- Processed loan requests by verifying accuracy of data entered into system; ordering appraisals and title reports; preparing closing packages; obtaining signatures.
- Communicated with underwriters regarding status of loans and any additional documentation required for approval.
- Served as liaison between borrowers, lenders, attorneys, real estate agents and other parties involved in the loan process.
- Worked collaboratively with colleagues and homeowners in originating loans from start to finish.
Junior Loan Officer
New Millennium Financial Services
Santa Ana, CA
06.2003 - 11.2005
- Processed loan requests by verifying accuracy of data entered into system; ordering appraisals and title reports; preparing closing packages; obtaining signatures.
- Advised customers on available options for financing their purchases or refinances, including rates, terms, points and fees, and payment schedules.
- Served as liaison between borrowers, lenders, attorneys, real estate agents and other parties involved in the loan process.
- Communicated with underwriters regarding status of loans and any additional documentation required for approval.
Campus Safety Officer
Huntington Beach Union School District
Westminster, CA
09.1997 - 08.2001
- Monitored campus buildings, grounds, and parking lots to ensure safety of students, faculty, and staff.
- Conducted investigations into suspicious activity on campus and reported findings to appropriate personnel.
- Responded quickly to emergency situations such as medical emergencies, fires, fights, or other disturbances.
- Patrolled the campus to deter criminal activity and ensure security.
- Assisted with the enforcement of campus safety policies and procedures.
- Investigated incidents, documented evidence, and submitted reports.
- Coordinated traffic flow for special events or activities on campus grounds.
Campus Security Guard
Garden Grove Unified School District
Garden Grove, CA
09.1995 - 06.2000
- Greeted visitors and students upon entry to the campus grounds.
- Enforced safety protocols and facility rules among students, faculty, staff, and visitors.
- Responded promptly to emergency situations in accordance with established protocol.
- Conducted routine patrols of buildings, parking lots, and other areas of the campus grounds.
- Investigated disturbances and provided reports to appropriate authorities as needed.
- Intervened in disputes between students, faculty, staff, and visitors as needed while maintaining professional conduct at all times.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06.1992
Skills
- Customer Service
- Cash Counting
- Complaint Resolution
- File Management
- Administrative Support
- Team Supervision
Accomplishments
Excellent customer service Sept 2012
Cashier of the Month Oct 2012
Front end hero loss prevention Oct 2012
Loss prevention award for recovery with a vendor Jan 2013
Shrink prevention award Sept 2012
Diamond award Home Depot company watch June 2014
District HR award Dec 2014
Affiliations
Completed Basic Mastery In Transformational Training 12/17/2023
Completed Advanced Mastery In Transformational Training 1/14/2024
I enjoy being outdoors, working in the yard, cooking, participating self help trainings to broaden my growth skills. I enjoy spending time with friends,extended family, trying new things and spending time with my cat spoiling him.
Timeline
Front End Supervisor
Home Depot
02.2011 - 05.2017
Negotiator Specialist
American Lending Solutions
01.2008 - 11.2009
Junior Loan Officer
New Millennium Financial Services
06.2003 - 11.2005
Campus Safety Officer
Huntington Beach Union School District
09.1997 - 08.2001
Campus Security Guard
Garden Grove Unified School District
09.1995 - 06.2000
High School Diploma -
Bolsa Grande High School
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