Terri Gillespie

• Prepare financial reports for billing
• Manage financial transactions, ensuring accurate and timely invoicing and payment processing
• Maintain computer and physical filing systems.
• Create, maintain and update filing systems for paper and electronic documents.
• Complete weekly payroll for employees
• Process all receipts and expenses for taxes yearly

• Maintained up-to-date knowledge of company policies and procedures
• Served as a reliable point of contact for patients seeking information about services or products offered
• Streamlined office communication by accurately directing phone calls, emails, and mail to appropriate staff members
• Facilitated seamless check-in/check-out processes for patients, ensuring a positive experience from start to finish
• Assisted in increasing appointment scheduling efficiency through effective use of the office software
• Provided exceptional customer service by promptly addressing complaints and concerns
• Enhanced customer satisfaction by efficiently managing front desk operations and addressing inquiries
• Answered patient telephone calls promptly and courteously and appropriately handled needs
• Collected patient fees
• Welcomed each new arrival pleasantly and confirmed appointments and identification
• Maintained clean and organized front desk area as well as a clean and organized reception area
• Used internal software to process appointment check-ins
• Scheduled appointments over phone, in person, and via computer for patients and provided confirmation information
• Oversaw fast-paced front desk operations and patients' needs at busy office
• Answered and managed incoming and outgoing calls

Worked at various jobs including a secretary for an oil and gas company, a secretary at a law firm, worked in self-employment for a time, as well as a greenhouse

• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.