Terri Good
Charleston,WV
Summary
Adept at customer service and problem-solving. Excelled in high-pressure environments enhancing customer satisfaction. Teamwork and multi-tasking strengths drove significant improvements in operational efficiency and client engagement, showcasing ability to assess and meet customer needs effectively.
Overview
9
9
years of professional experience
Work History
Sales Associate
Speedway Gas Station
02.2024 - 09.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings through Speedy Rewards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, properly placing them in accordance to stores policies.
- Managed efficient cash register operations. Handling cash transactions efficiently ensuring accuracy in all final exchanges.
- Rotated stock and restocked shelves to maintain product best by date and store appearance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Home Health Aide
Donna's Devoted Home Health
12.2021 - 12.2023
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes, sweeping, vacuuming and mopping to ensure a clean and organized living space for patients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Trained new staff members on best practices for home health care.
Customer Service Associate
Woodies Wash Shack
03.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Assisted customers at pay station guiding them to purchase the appropriate wash that they were seeking.
- Informed customers of sales and promotions to build customer base, boost traffic and increase loyalty.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customers requests for products, services and company information.
- Worked independently with minimal supervision.
- Maintained property by leaf blowing lot and sweeping.
- Daily task of cleaning the tunnels.
Server
The Mediterranean Breeze
07.2020 - 03.2021
- Greet customers as they enter establishment to promptly seat them when host is busy.
- Once seated get drink orders, appetizer orders and guide patrons to most ordered items, going over specials offered for the day.
- Place patrons food orders into appointed POS system.
- Deliver food to patrons as it comes to expo.
- Check back regularly to ensure patrons are satisfied and no needs are left unmet.
- Take patrons payments through either card transactions or cash.
- Clean tables, floor, restrooms, dining area, patio, walkways and carpets.
- Do side work such as polish silverware, roll silverware, portion sauces, restock restaurant, mop, vacuum, and clean all windows.
- Set up dining area for large parties and oncoming shifts.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Pawn Broker
Cash America International
02.2020 - 05.2020
- Greeted incoming customers and offered to evaluate and asses items for appraisal.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Received and processed payments for loan values and item purchased, recording transactions in system.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Processed new inventory to stock on sales floor to show room when space was available.
- Organized stock overflow room and moved
- Assisted clients with merchandise questions regarding musical instruments, jewelry, and electronics.
- Complied with local, state, and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Patient Care Technician
Bayfront Health St. Petersburg
02.2016 - 02.2020
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored vital signs, blood sugars, height, weight and reported to nurse if any drastic changes.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Helped patients with self-feeding and assisted feeing, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds.
- Supported optimal would healing by skillfully changing dressings, doing Q2 turns, and monitoring for signs of infections of complications.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Reported all changes to nurse or charge nurse if patients nurse was busy with another patient.
Education
Nitro High School
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Customer needs assessment
Timeline
Sales Associate
Speedway Gas Station
02.2024 - 09.2024
Home Health Aide
Donna's Devoted Home Health
12.2021 - 12.2023
Customer Service Associate
Woodies Wash Shack
03.2021 - 09.2021
Server
The Mediterranean Breeze
07.2020 - 03.2021
Pawn Broker
Cash America International
02.2020 - 05.2020
Patient Care Technician
Bayfront Health St. Petersburg
02.2016 - 02.2020
Nitro High School
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