Terri Gorman
West Hempstead,NY
Summary
Dynamic professional with a proven track record at UFCW Local 1500, enhancing pension plan operations and participant satisfaction. Excelled in roles requiring meticulous attention to detail and robust interpersonal communication, notably in benefits administration and pension management. Achieved significant improvements in policy compliance and operational efficiency, leveraging use in Microsoft Office and vendor coordination.
Overview
36
36
years of professional experience
Work History
Pension Associate
UFCW Local 1500
11.2019 - Current
- Optimized participant relationships by providing timely updates on pension plan performance and addressing any concerns proactively.
- Oversaw eligibility for pension plans, ensuring an efficient and smooth process for participants.
- Evaluated existing policies and procedures, identifying areas for improvement and implementing necessary changes.
- Fostered relationships with and assisted all professionals involved with the administration of the pension plan to ensure the best outcome for all involved.
- Effectively handled all necessary mailings to ensure we remain in compliance with all rules and regulations of the pension plan.
Sales Support Specialist
Bob's Discount Furniture
09.2018 - 02.2020
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
Cash Wrap Manager
Lester's Clothing
07.2016 - 09.2018
- Contributed to store-wide promotional events by creating visually appealing displays that increased product visibility at the cash-wrap area.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Performed regular audits of cashier transactions, promoting accountability and adherence to company policies.
- Implemented loss prevention measures, resulting in reduced instances of theft and shrinkage at the cash wrap.
Price Integrity Coordinator
Pathmark Supermarket
08.1988 - 11.2015
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
Bachelor of Arts - Education
St. Joseph's College
Brooklyn, NY01.1995
Skills
- Claims Processing
- Microsoft Office
- Vendor coordination
- Policy Interpretation
- Benefits Calculation
- Recordkeeping Management
- Benefits Administration
- Attention to Detail
- Interpersonal Communication
- Records Maintenance
- Data Management
- Pension administration
Timeline
Pension Associate
UFCW Local 1500
11.2019 - Current
Sales Support Specialist
Bob's Discount Furniture
09.2018 - 02.2020
Cash Wrap Manager
Lester's Clothing
07.2016 - 09.2018
Price Integrity Coordinator
Pathmark Supermarket
08.1988 - 11.2015
Bachelor of Arts - Education
St. Joseph's College
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