Terri Graffeo
Carrollton,TX
Summary
Dynamic Executive Assistant with proven expertise in supporting senior leadership through effective schedule management and project organization. Demonstrates exceptional administrative skills, ensuring seamless operations for executive teams. Skilled in task analysis and prioritization, consistently delivering results with professionalism and sound judgment.
Overview
31
31
years of professional experience
Work History
Executive Assistant to Director, Lead Recruiter
Pace Group, Inc.
Flower Mound, TX
10.2019 - Current
- Facilitated communication with show teams and vendors on space, pricing, and shipping logistics.
- Managed contracts, negotiations, insurance, sales tax licenses, and deadlines for shows.
- Monitored incoming emails to ensure timely responses to inquiries.
- Tracked expenditures for events, expenses, and shipping to maintain budget compliance.
- Implemented filing systems to improve document organization and accessibility.
- Protected company integrity by maintaining confidentiality of sensitive information.
Owner
The Dog Watcher
Carrollton, TX
12.2004 - 12.2022
- Streamlined daily operations for petsitting business to improve efficiency.
- Scheduled bookings for dog walks and overnight stays based on client requirements.
- Fostered trustworthy relationships with clients and their pets to encourage repeat business.
- Delivered comprehensive pet care services, including feeding, exercising, and companionship for multiple animals.
Owner
Rock Star Pet Wear
Carrollton, TX
10.2004 - 12.2019
- Oversaw daily business operations, ensuring efficiency and compliance with industry standards.
- Managed ordering, shipping, and customer service for all products.
- Directed marketing, bookkeeping, and advertising efforts to enhance visibility.
- Studied industry market trends and implemented new pet trends from latest resources.
- Created and maintained web pages on social networks to attract new clients.
Client Services Manager
Debt Relief USA, INC.
Addison, TX
04.2005 - 06.2009
- Cultivated relationships with new clients, generating $1.5 million in business revenue.
- Managed client communications to address inquiries and enhance satisfaction levels..
- Analyzed client feedback to recommend timely service improvements.
- Facilitated contract execution, ensuring compliance with deadlines.
- Responded swiftly to warm leads increasing conversion rates.
Talent Coordinator
TCT Talent
Addison, Texas
05.2001 - 01.2005
- Achieved national recognition as #1 Talent Scout through exceptional performance.
- Drove significant revenue growth by selling photo shoots and packages effectively.
- Led talent acquisition processes to meet diverse client needs for models and actors.
- Coordinated talent sourcing events to attract qualified candidates in various fields.
- Hired and assembled teams of photographers and make-up artists for photoshoots.
Membership Manager
U S CHAMBER OF COMMERCE
Dallas, Texas
06.1997 - 05.2000
- Achieved annual membership growth of 20% through targeted outreach initiatives.
- Maintained member retention rate of 85% by cultivating strong relationships.
- Conducted daily phone interviews with CEOs from small businesses and Fortune 500 companies to engage stakeholders for lobbying revenue.
General Manager
Bally Total Fitness
Plano, Texas
10.1994 - 05.1997
- Coordinated special events at local companies to promote benefits of exercise health.
- Consistently surpassed monthly sales quotas, driving new sales revenue in both gross and cash.
- Achieved third rank in nationwide sales among 365 clubs while managing staff of 25-30 employees.
Education
Bachelor of Arts - Public Relations
Southern Methodist University
Dallas, Texas05.1993
Skills
- Strong Communication skills
- Vendor and customer relations
- Sales team coordinator
- Budget management
- Training and supervision
- Recruitment and onboarding
- Data organization
- Relationship management
- Contract negotiations
- Confidentiality and discretion
Accomplishments
- 1999 - 2001 Board of Directors, Secretary- SPCA, Panama City
- 1996 - 1999 Events Committee, Adoption Counselor, Operation Kindness, Addison, TX
References
References available upon request.
Timeline
Executive Assistant to Director, Lead Recruiter
Pace Group, Inc.
10.2019 - Current
Client Services Manager
Debt Relief USA, INC.
04.2005 - 06.2009
Owner
The Dog Watcher
12.2004 - 12.2022
Owner
Rock Star Pet Wear
10.2004 - 12.2019
Talent Coordinator
TCT Talent
05.2001 - 01.2005
Membership Manager
U S CHAMBER OF COMMERCE
06.1997 - 05.2000
General Manager
Bally Total Fitness
10.1994 - 05.1997
Bachelor of Arts - Public Relations
Southern Methodist University
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