Terri Greene
Philadelphia,Pennsylvania
Summary
Proven Pharmacy Technician with a track record of enhancing patient satisfaction and streamlining pharmacy operations at Medco Health Solutions. Expert in workflow optimization and maintaining strict confidentiality, demonstrating exceptional problem-solving skills and team collaboration. Achieved significant improvements in prescription processing efficiency and meeting my quota for each day.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Medco Health Solutions
09.2005 - 07.2007
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Health and Beauty Aid Store Clerk
Shop Rite Food Market
05.2003 - 10.2005
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Pharmacy Technician
Rite-Aid Pharmacy
01.1999 - 09.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Associate In Coding -
Sanford And Brown Institute
Philadelphia, PA06.2011
High School Deploma - Basic
Burlington City High
Burlington, NJ06.1979
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Patient confidentiality
- Healthcare regulations
- Verifying orders
- Advanced math skills
- FDA Drug Safety Guidelines
- Drug utilization review
- Data Entry
- Attention to Detail
- HIPAA Compliance
- Medical Coding
Timeline
Pharmacy Technician
Medco Health Solutions
09.2005 - 07.2007
Health and Beauty Aid Store Clerk
Shop Rite Food Market
05.2003 - 10.2005
Pharmacy Technician
Rite-Aid Pharmacy
01.1999 - 09.2005
Associate In Coding -
Sanford And Brown Institute
High School Deploma - Basic
Burlington City High
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