Terri Griffin
Baltimore,MD
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented Medical Receptionist with 7 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic 14 communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Real Care Home Care
Youngtown, Ohio
01.2011 - 08.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Assisted physicians with finalizing reports, speeches or presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
CCMA
Baltimore Medical System
Baltimore, MD
10.2022 - 06.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Office Assistant
FedEx
Baltimore , MD
03.2021 - 02.2022
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Provided education to patients about their medications or treatments.
- Maintained a clean work environment by adhering to infection control protocols.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Phlebotomist
Aga Khan University Hospital
Baltimore, MD
08.2013 - 06.2016
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Processed samples accurately and efficiently.
- Monitored inventory levels of supplies used in phlebotomy services.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Identified patients using proper procedures prior to specimen collection.
Education
Certified Medication Technician -
Top Knowledge Heathcare Institute
Baltimore, MD03-2023
High School Diploma -
Mahoning County High School
Youngstown, OH06-2022
Certified Clinical Medical Assistant -
Intgrated Healthcare Tw LLc.
Baltimore, MD03-2021
Certified Phlebotomy Technician -
Intergrated Heathcare Tw LLc
Baltimore, MD01-2021
Skills
- Patient Scheduling
- Billing Support
- Patient Check-In
- Patient Reception Management
- Medical Charting
- Pre-Hospital Care
- Transcription Of Medical Notes
- Medical Transcription
- Payment Collection
- Patient Callbacks
- Insurance Billing Procedures
- Insurance Verifications
- Co-Payment Collection
- Paperwork Coordination
- Front Desk Operations
- Telephone Etiquette
- Insurance Claims
- Hipaa Guidelines
Certification
- CMT
- CPT #S8R4F5G9
- CCMA # T5H9N2Z7
- American Heart Association (AHA) # 235418760005
- American Red Cross (ARC) Adult and Child First AID/CPR/AED # 015BU7A
- American Red Cross (ARC) Basic Life Support #015BUC9
Timeline
CCMA
Baltimore Medical System
10.2022 - 06.2023
Medical Office Assistant
FedEx
03.2021 - 02.2022
Phlebotomist
Aga Khan University Hospital
08.2013 - 06.2016
Medical Receptionist
Real Care Home Care
01.2011 - 08.2024
Certified Medication Technician -
Top Knowledge Heathcare Institute
High School Diploma -
Mahoning County High School
Certified Clinical Medical Assistant -
Intgrated Healthcare Tw LLc.
Certified Phlebotomy Technician -
Intergrated Heathcare Tw LLc
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