Terri Hadler
Del Rio,TX
Summary
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Region 12 Relative/Kinship Specialist
Indiana Department of Child Services
Connersville, IN
02.2018 - 09.2024
- Identified needs of clients promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted regular meetings with team to review progress and address any concerns.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support for users experiencing difficulties with software applications.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Facilitated training sessions for region on company policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Director
Fayette County 9-1-1
Connersville, IN
04.2007 - 07.2017
- Spearheaded the development and launch of new products or services.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Created detailed plans outlining timelines, goals, budgets, staffing needs, and other requirements for the center.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Managed annual budgeting process, including forecasting and financial planning.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Served as a public spokesperson at industry events or conferences.
Education
Bachelor of Science - Psychology
Indiana University
Richmond, IN12-2017
High School Diploma -
Connersville Sr. High School
Connersville, IN05-1993
Some College (No Degree) - Elementary Education
Ball State University
Muncie, INSkills
- Data entry efficiency
- Phone etiquette
- Trustworthiness and integrity
- Professionalism and courtesy
- Attention to detail
- Customer relationship development
- Clear communication
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Region 12 Relative/Kinship Specialist
Indiana Department of Child Services
02.2018 - 09.2024
Director
Fayette County 9-1-1
04.2007 - 07.2017
Bachelor of Science - Psychology
Indiana University
High School Diploma -
Connersville Sr. High School
Some College (No Degree) - Elementary Education
Ball State University
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