Open To Work
Terri Haley
Talladega,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Parts Specialist
Automation Roboticts and Controls
05.2024 - 07.2025
- Managed inventory levels to ensure timely availability of parts.
- Assisted in sourcing and procuring specialized components for automation systems.
- Coordinated with suppliers to maintain optimal supply chain efficiency.
- Reviewed technical specifications to identify suitable replacement parts.
- Assisted in identifying and sourcing high-quality parts for automation systems.
- Coordinated inventory management processes to ensure timely availability of components.
- Supported technical team by providing accurate specifications and part compatibility information.
- Streamlined parts ordering procedures to enhance efficiency in procurement operations.
- Maintained organized records of inventory levels and supplier information for easy access.
- Collaborated with cross-functional teams to troubleshoot issues related to parts integration.
- Analyzed inventory trends to forecast needs and optimize stock levels effectively.
- Trained new staff on parts identification, ordering systems, and inventory management best practices.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
Manager
Orielly Auto Parts
03.2022 - 2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Maintenance Technician
Automation Roboticts and Controls
02.2020 - 03.2022
- Conducted routine inspections and maintenance on automated machinery to ensure optimal performance.
- Diagnosed mechanical issues, applying troubleshooting techniques to minimize downtime and enhance reliability.
- Assisted in the installation of new robotic systems, following safety protocols and technical specifications.
- Performed preventive maintenance tasks according to scheduled guidelines, ensuring compliance with industry standards.
- Diagnosed mechanical issues using advanced troubleshooting techniques and tools.
- Collaborated with engineering teams to improve system reliability and efficiency.
- Assisted in the installation and calibration of new automation technologies.
- Trained junior technicians on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow effectiveness across departments.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
Education
Computer And Information Sciences
Central Alabama Community
Talladega, AL 01.2010 - 10.2010
High School Diploma -
Talladega High
Talladega, ALSkills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Lean manufacturing principles
- Parts identification
- Stock control
- Parts documentation
- Cost reduction strategies
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Email communication
- Clean driving record
- Cycle counting
- Sales training
- Coordinating paperwork
- Inventory auditing
- Supply orders
- Inventory management
- Proficient in software
- Customer education
- Product demonstration
- Improving customer satisfaction
- Forklift operation
- Team collaboration
- Suggestive selling
- Promotional planning
- Vendor relations
- Training and coaching
- Operations management
- Staff training
- Goal setting
- Product merchandising
- Performance tracking
- Account updating
- Vehicle operations
- Parts department organization
- Maintenance schedules
- Parts recommendation
- Active listening
- Payment processing
- Inventory coordination
- Price negotiation
- Product recommendations
- Project management
- Complaint handling
- Sales strategy development
- Business development
- Team building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer interaction
- Relationship building
- Safety procedures
- Task prioritization
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Parts Specialist
Automation Roboticts and Controls
05.2024 - 07.2025
Manager
Orielly Auto Parts
03.2022 - 2024
Maintenance Technician
Automation Roboticts and Controls
02.2020 - 03.2022
Computer And Information Sciences
Central Alabama Community
01.2010 - 10.2010
High School Diploma -
Talladega High
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