Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Hall

Holiday,FL

Summary

Dynamic Medical Office Receptionist and Billing Specialist with extensive experience at West Florida Vascular and Vein. Proven track record in enhancing patient satisfaction through effective scheduling and compassionate customer service. Skilled in HIPAA compliance and insurance verification, ensuring accurate records and seamless operations in fast-paced environments. Committed to fostering positive patient relations.

Diligent Front office or back office with thorough understanding of medical office operations and patient management. Successfully managed appointment scheduling, patient intake, and front desk coordination in fast-paced healthcare environment. Demonstrated proficiency in patient communication and administrative tasks.

Overview

19
19
years of professional experience

Work History

Medical Office Receptionist, Billing Specialist

West Florida Vascular and Vein
01.2024 - Current
  • Managed patient scheduling using electronic health record systems to optimize office efficiency.
  • Greeted patients and facilitated check-in processes to enhance customer service experience.
  • Maintained accurate patient records, ensuring compliance with privacy regulations and data integrity.
  • Coordinated communication between physicians and patients to streamline appointment follow-ups.
  • Assisted in insurance verification, minimizing delays in patient care and billing processes.
  • Handled multi-line phone system, directing calls efficiently to appropriate medical staff.
  • Trained new reception staff on office procedures and software applications for improved team performance.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Medical Receptionist and Billing Specialist

Surgical Associates of West Florida
10.2006 - 01.2024
  • Managed patient check-in and registration processes to ensure efficient workflow.
  • Scheduled appointments and coordinated with medical staff to optimize patient flow.
  • Handled incoming calls and inquiries, providing accurate information to patients.
  • Maintained electronic health records and updated patient information for accuracy.
  • Processed insurance claims and verified coverage details for patient services.
  • Trained new staff on office protocols and software systems for seamless integration.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

No Degree - Billing And Coding

PHCC
New Port Richey, FL
12-2006

Skills

  • Record preparation
  • Front desk operations
  • HIPAA compliance
  • Patient check-in
  • Patient confidentiality
  • Healthcare experience
  • Customer service background
  • Patient scheduling
  • Electronic charting
  • Managing patient records
  • Data entry
  • Insurance verification
  • Appointment management
  • Appointment scheduling
  • Follow-up skills
  • Medical charting
  • Patient relations
  • Insurance billing procedures
  • Medical records management
  • Medical billing
  • Healthcare billing
  • Data entry knowledge
  • Telephone etiquette
  • Records management
  • Insurance claims
  • Medical billing and coding
  • Teamwork
  • Teamwork and collaboration

Timeline

Medical Office Receptionist, Billing Specialist

West Florida Vascular and Vein
01.2024 - Current

Medical Receptionist and Billing Specialist

Surgical Associates of West Florida
10.2006 - 01.2024

No Degree - Billing And Coding

PHCC

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Terri Hall