Terri Hanna
Corsicana,TX
Summary
Highly skilled and experienced phlebotomist with A+ certification and comprehensive training. Dedicated to exceptional patient care and accurate specimen collection. Seeking opportunity to utilize expertise in dynamic, patient-focused environment. Committed to maintaining highest standards of professionalism and efficiency while delivering compassionate healthcare services. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lab Service Specialist/Member Support Specialist
One Medical
Dallas, Texas
10.2024 - Current
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Maintained patient records according to HIPAA regulations.
- Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
- Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.
Manager of Client Relations/Phlebotomist
Filos Mobile Blood Collection
Richardson, TX
03.2021 - 07.2024
- Demonstrated expertise in patient care, including venipuncture, specimen collection, and specimen processing.
- Managed patient scheduling and facilitated payments and invoicing.
- Performed COVID-19 testing, including RPP COVID testing and PCR Rapid COVID.
- Developed strong relationships with clients through regular communication and personalized attention.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
The Harbor Marina and restaurant
Corsicana, TX
06.2018 - 03.2021
- Executed diverse tasks including money management, rentals, sales operations while delivering excellent customer service. Demonstrated skills in data entry and account management to uphold quality control measures at the marina.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Dickeys
Corsicana
07.2019 - 09.2019
- Managed bank deposits, FDA regulations, food preparation, inventory and HR duties as part of money management responsibilities.
- Provided exceptional customer service.
Education
Training Academy 4 U
Ferris03.2021
High School Diploma -
Mildred High School
Corsicana, TX05.2019
Skills
- Venipuncture/phlebotomy
- Capillary sticks
- CLIA Waived Testing
- OSHA compliance
- HIPAA regulation
- Microscopic Urinalysis
- Insurance
- Specimen Handling, processing, and collections
- Typing
- Administrative experience
- Front desk
- Phone etiquette
- Excel Spreadsheets
- Appointment scheduling
- Vaccine administration
- Vitals monitoring
- Lead placement
- Patient preparation
- Injectable medication
Certification
Certified Phlebotomy Technician
Timeline
Lab Service Specialist/Member Support Specialist
One Medical
10.2024 - Current
Manager of Client Relations/Phlebotomist
Filos Mobile Blood Collection
03.2021 - 07.2024
Manager
Dickeys
07.2019 - 09.2019
Cashier
The Harbor Marina and restaurant
06.2018 - 03.2021
Training Academy 4 U
High School Diploma -
Mildred High School