Terri Harper
Las Vegas,NV
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings twenty years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Dedicated customer service and collections professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Business Office Manager
Terri Harper Rentals
05.2014 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Collections Specialist
Sallie Mae Corporation, EDSI
08.2001 - 02.2006
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Education
MBA - Business Administration And Management
Ashford University
San Diego, CA06.2014
BBA - Accounting And Business Management
Ashford University
San Diego, CA06.2012
Skills
- Accounts Payable and Receivable
- Accounts Payable and Receivable Auditing
- Active Listening
- Credit and Collections
- Office Supplies and Inventory
- Customer Service Management
- Training and Development
- Customer Care
- Account Collections
Timeline
Business Office Manager
Terri Harper Rentals
05.2014 - Current
Collections Specialist
Sallie Mae Corporation, EDSI
08.2001 - 02.2006
MBA - Business Administration And Management
Ashford University
BBA - Accounting And Business Management
Ashford University
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