Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Harvey

Chandler,OK

Summary

Action-oriented with strong ability to communicate effectively with technology Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Virtual Assistant/Customer Service Rep

JAC Sports
  • HARVEY tdharvey68@gmail.com executive, and business audiences
  • Experienced Virtual Assistant with excellent client and project management skills
  • Billing (Kareo) Bookkeeping (Quickbooks
  • Xero) Calendar organization (Evernote
  • Google Docs, etc.) CRM (CRM Pro, Sales
  • Force, Zoho) Customer support (Ring
  • Central, Skype) Data entry (Microsoft
  • Office) Email Handling (6 years of experience) Graphic Design (Canva) HR
  • Manager (sourcing candidates from UPwork)
  • Legal research (Lexis Nexis, My Case, Clio)
  • Project Management (Podio, Zoho) Social
  • Media Transcription (Express Scribe
  • Medical, General, Legal) Web research

Medical Administrative Assistant

Service Elite

Walden University
01.2014 - 01.2014

Independent Contractor

Liveops
01.2023 - 08.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Masters of Healthcare Administration - Healthcare

Walden University
Minneapolis, MN
05.2014

Skills

  • Skills
  • Report Preparation
  • Credit Card Payment Processing
  • Microsoft Word
  • Fleet Dispatching
  • Customer Relations
  • Account Management
  • Active Listening
  • Order Fulfillment
  • Microsoft PowerPoint
  • Report Transcription
  • Clerical Support

Timeline

Independent Contractor

Liveops
01.2023 - 08.2023

Walden University
01.2014 - 01.2014

Virtual Assistant/Customer Service Rep

JAC Sports

Medical Administrative Assistant

Service Elite

Masters of Healthcare Administration - Healthcare

Walden University
Terri Harvey