Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Work Preference
Timeline
AdministrativeAssistant

Terri Hawkins

Middletown,OH

Summary

Efficient professional with 5.5 years of experience and a proven knowledge of customer communications, conflict resolution, and customer retention. Diligent worker with strong communication and task prioritization skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

ECC Expert

Bon Secours Mercy Health
10.2020 - Current
  • Responding efficiently and accurately to patients, solving solutions, making sure that patients feel supported
  • Working under HIPPA to ensure personal information is secluded
  • Communicating with doctor offices and staff to make sure that every patient gets the care that they need
  • Navigating EPIC and adding documentation in patients charts.
  • Creating and completing referrals for pcp and specialty providers
  • Organized and detail-oriented with a strong work ethic.

Public Saftey Dispatcher

University of Cincinnati Medical Center Clifton
04.2020 - 09.2020
  • Responsible for responding to emergency and non-emergency calls for University Hospital, fire and emergency medical services, working under HIPPA, EPIC and medical records
  • Monitor public security cameras and alarms for University Hospital facilities, parking lots, and related facilities.

Medical Dispatcher/ Care Center Representative

VRI
07.2017 - 03.2020
  • Monitored emergency alarms in a 24/7 call center environment while communicating with subscribers and clients relaying information and collecting data
  • Skilled in the production of HIPPA training materials and manuals
  • Dispatching EMS, police and fire to residential and commercial locations.
  • Collaborated with other emergency services, such as police and fire departments, to coordinate efficient responses to incidents.
  • Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.

Assistant Manager

Sally Beauty Supply
04.2015 - 07.2017
  • Store Assistant Manager equipped with extensive experience in retail management and sales
  • Employs excellent leadership skills and multi-tasking strengths, skill in providing creative solutions to customers complaints
  • Training retail associates on sale techniques and crisis management.

Education

Associate in Arts (A.A.) Cosmetology Business -

Miami Jacobs Career College
Springboro, OH

High School Diploma -

Middletown High School
Middletown, OH

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Excellent Communication
  • Computer Skills
  • Organization and Time Management
  • Calm Under Pressure

Extracurricular Activities

Volunteer Work and Community Service

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureCareer advancementWork-life balanceWork from home option4-day work weekFlexible work hoursHealthcare benefitsPersonal development programs401k match

Timeline

ECC Expert

Bon Secours Mercy Health
10.2020 - Current

Public Saftey Dispatcher

University of Cincinnati Medical Center Clifton
04.2020 - 09.2020

Medical Dispatcher/ Care Center Representative

VRI
07.2017 - 03.2020

Assistant Manager

Sally Beauty Supply
04.2015 - 07.2017

Associate in Arts (A.A.) Cosmetology Business -

Miami Jacobs Career College

High School Diploma -

Middletown High School

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Terri Hawkins