Terri Hays

Create and maintain schedules for department services.

Track and report clinician schedule changes

Process time off requests, schedule changes adhering to the minimum staffing levels using department guidelines and policies

Maintaining staffing records/stats for decision making and historical purposes identifying trends.

Assisting in covering peers when they are out of the office

Working closely with NWP payroll for accurate compensation for providers

Various report processing

• Conducted regular evaluations of staff performance, providing constructive feedback and setting goals for professional growth.
• Creating and maintaining staffing levels filling in when needed
• Enhanced team productivity by providing ongoing training and support for dental staff members.
• Ensured compliance with OSHA and HIPAA regulations, maintaining a safe and secure working environment for staff and patients alike.
• Addressed patient concerns promptly, ensuring satisfactory resolution of issues while preserving long-term relationships with valued clients.
• Maintained an organized inventory system to ensure availability of necessary supplies for daily operations.
• Hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Maintaining employee timecards

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.