Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Helmlinger

Trenton,NJ

Summary

Seeking a professional position as a Customer Service Representative with opportunity for growth.

Overview

24
24
years of professional experience

Work History

Medical Receptionist

Capital Health
10.2024 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.

HEALTH BENEFIT CORDINATOR

Conduent Inc
03.2017 - Current
  • Act as initial point of contact for inquires from potential and existing NJ Family Care beneficials and community based organizations related to NJ Family Care Program.
  • Provide one-to-one telephone contact with applicants, beneficiaries and enrollees.
  • Accurately respond to incoming calls received by the call center and initiate outbound calls to beneficiaries to obtain required information related to enrollment, eligibility determination or customer satisfaction.
  • Accurately document enrollment requests , status changes, complaints and grievances.
  • Enter application and enrollment information into web-based computer system for customers wishing to apply for the program over the telephone.
  • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
  • Provide clear, complete accurate objective understanding information based on full understanding of program requirements.
  • Log calls into tracking system; note trends in beneficiary questions or concerns, report and recommend measures to improve customer service.
  • Work with applicants and beneficiaries in difficult situations.
  • Handle data enter complaints in accordance with approved policies and procedures.
  • Document reports of potential fraud received via telephone within the web-based computer system for follow- up CQI.
  • Log and enter after hour messages into the web-based computer system.

CUSTOMER SERVICE REPRESENTIVE

New Jersey Manufactures Insurance Co.
03.2007 - 02.2016
  • Served nine years as a customer service representative , providing quality assistance in a professional manner
  • Answered and responded to inbound calls from prospective and current policyholders.
  • Provided assistance and customer service while determining coverage needs and administrating transactions
  • Completed a formal in-house training program and passed NJ/PA state exam.
  • Responded accurately and effectively to equitable portion of telephone inquires.
  • Completed necessary follow up transactions in a timely manner.
  • Submitted payments over the phone for billing purposes.
  • Provided premium quotes for new businesses applications and policyholders.
  • Made outgoing calls to policyholders regarding their policy renewal to confirm mortgage changes sent from a third party.

PIP SECRETARY

PIP Department
01.2002 - 02.2007
  • Received and screened phone calls, redirected callers when appropriate.
  • Transcribed medical noted directed by doctor onsite.
  • Handled and prioritized all outgoing and incoming correspondence, such as email, letters, and package.
  • Kept unit equipment operational by following manufacture's instructions; established procedures for calling repairs.
  • Ordered office supplies.
  • Devised and maintained office filing system.

Education

High School Diploma - Legal Assistant

The Cittone Institute
Ramsey, NJ

Skills

  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • Electronic medical records
  • Patient check-in
  • Patient confidentiality
  • Appointment scheduling

Timeline

Medical Receptionist

Capital Health
10.2024 - Current

HEALTH BENEFIT CORDINATOR

Conduent Inc
03.2017 - Current

CUSTOMER SERVICE REPRESENTIVE

New Jersey Manufactures Insurance Co.
03.2007 - 02.2016

PIP SECRETARY

PIP Department
01.2002 - 02.2007

High School Diploma - Legal Assistant

The Cittone Institute

Similar Profiles

CREATE PROFILE