Terri Hensley
In Home Care (self Employed)
GRANDHAVEN,MI
14
years of professional experience
Detail-oriented healthcare professional combining a clinical foundation and clerical background. In search of joining a new team in which I am able to be given the opportunity to put forth my skillset and knowledge to continue on within the medical field.
Work History
Certified Nurse Assistant
3 Years 5 Months- Administered personalized care plans to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with family members to ensure effective communication regarding patient needs.
- Trained new staff on caregiving protocols and client-specific requirements for consistency in care.
- Evaluated client progress regularly, adjusting care strategies as needed to improve outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Personal Care Assistant
1 Year- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health and reported changes to healthcare team promptly.
- Educated patients and families on health management and resources available.
- Enhanced patient care by providing accurate and timely monitoring of vital signs and telemetry data.
- Managed patients recovering from medical or surgical procedures.
Certified Nursing Assistant
1 Year 2 Months- Medication administration
- Patient transportation to and from appointments
- Took and recorded patients' vital signs, documenting in medical charts.
Certified Nursing Assistant
4 Years 11 Months- Provided guidance on flexibility training exercises, improving patients'' range of motion and decreasing musculoskeletal discomfort.
- ADLs - such as bathing, feeding, transferring, toileting and mobility
Medical Scheduler
1 Year 6 Months- Created and maintained monthly schedules for all RNs LPNs and CNAs
- Scheduled all resident appointments and necessary transportation
- Coordinated communication between medical staff and patients to ensure clarity and support.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Managed high-volume phone inquiries for patients.
Medical Scheduler/Authorization Associate
2 Years- Scheduling patient appointments
- Registration
- Verifying patient insurances
- Obtaining medication/imaging authorizations
Education
Certified Nursing Assistant - Assistant Nursing Skills/Patient Care
Skills
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Collecting vital signs
Bathing assistance
Basic life support (certified)
Electronic charting
Medical terminology
Mobility assistance
Companionship and emotional support
Feeding assistance
End-of-life care
Transfer techniques
Ambulation assistance
Geriatric care
Transporting patients
EMR / EHR
CNA certification
Patient scheduling
Patient registration
Coordination and scheduling
Time management
Eligibility determination
Computer proficiency
Insurance authorizations
Hospice care
Infection control
Dementia/Alzheimer's care
Office/hospital/in-home setting experience
Timeline
Certified Nurse Assistant
In Home Care (self Employed)
03.2023 - CurrentRead More
Personal Care Assistant
North Ottawa Community Health System
01.2022 - 01.2023Read More
Certified Nursing Assistant
Anchor In Home Care
02.2021 - 04.2022Read More
Medical Scheduler
Hallmark Living Holland
09.2018 - 03.2020Read More
Certified Nursing Assistant
Hallmark Living
02.2016 - 01.2021Read More
Medical Scheduler/Authorization Associate
West Michigan Internal Medicine
02.2013 - 02.2015Read More
Thompson M-TEC
Certified Nursing Assistant from Assistant Nursing Skills/Patient Care
Read More