Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terri Herron

Mobile,United States

Summary

Detail-oriented professional offering Business Administration in Sales and Marketing. With 7+ years of experience maintaining high level in customer service, including financial, management, administrating, and hospitality. Dependable and punctual collaborator commended for consistently coordinating, leadership experience, and satisfying customer's needs. Diligent seeking to utilize a strong dynamic diverse business background to expand skills while facilitating company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Battle House Hotel and Spa
Mobile, United States
02.2023 - Current
  • Performing all check-in and check-out tasks
  • Respond to client's complaints in a timely and professional manner
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Generated daily reports detailing occupancy levels, revenue amounts.

Auto Adjuster

QA Claims
Remote, TX
11.2022 - 02.2023
  • Managed heavy workload of 125 + ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs.
  • Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
  • Answered [40-50] calls per shift to assist with customer questions and concerns.
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.

Accounts Payable

Alta Pointe Health System
Mobile, United States
05.2020 - 11.2022
  • Ensures 95% of vendor payments that are made based on approved purchase order and contractual agreements
  • Accounting for all monthly invoices in order to close accounting books by the 10th of the month
  • Ensures proper coding of vendor invoices prior to entry into the accounting system
  • Assisted with month-end close process by preparing 100% of accruals and other related tasks.
  • Collaborated closely with purchasing department personnel to resolve any discrepancies between purchase orders and invoices.
  • Worked with federal agency (Social Security Administration) to ensure that all consumers checking account balances were at monetary requirement to receive their social security compensation.
  • Assisted with internal and external audits as needed, providing requested documentation promptly.

Product Management Intern

Sam's Club
Atlanta, GA
05.2019 - 07.2019
  • Delivered marketing strategy updates to upper-level management.
  • Assisted with the development of pricing models or promotional strategies for assigned products.
  • Assessed with 75% of the projects against budgets and timelines, keeping team and assignments on task.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.

Education

Bachelors of Science - Business Administration and Sales and Marketing

Tuskegee University
Tuskegee, AL
12.2022

Skills

  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Personal Injury policy
  • Expense documentation
  • NextGen
  • Proficient in Xactimate
  • Proficient in UltiPro
  • QuickBook

Certification

Licensed Insurance Claims Adjuster, Alabama, Active, July 2020

Timeline

Front Desk Agent

Battle House Hotel and Spa
02.2023 - Current

Auto Adjuster

QA Claims
11.2022 - 02.2023

Accounts Payable

Alta Pointe Health System
05.2020 - 11.2022

Product Management Intern

Sam's Club
05.2019 - 07.2019

Bachelors of Science - Business Administration and Sales and Marketing

Tuskegee University

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Terri Herron