Summary
Overview
Work History
Education
Skills
Timeline
Terri Hodnett

Terri Hodnett

Millington,TN

Summary

I'm a dedicated hard worker who loves detail in all the work I do. I'm looking forward to joining a growing company to be a part of. I'm very fast and accurate on the calculator. Willing to be trained in what you may be searching for. I have experience in accounts receivable and accounts payable. I've done payroll using a program called workforce online. I did daily books and assisted our quarterly bookkeeper to get him information he needed. Customer service is what I am used to because of my dispatching skills at the Towing company and offering help with office supplies in my job as manager at office supply company.

Overview

30
30
years of professional experience

Work History

Data Entry and Manager

Matthews Towing & Car Care
Memphis, TN
05.1995 - 03.2024
  • Developed work sheets for drivers to fill out for them to get paid per job.
  • I did the weekly pay roll using a program from work force. Also completed monthly books.
  • Dispatched calls to drivers. Customer service over the phone when customers broke down and needed towed. Also did accounts receivable as well as accounts payable.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Processed customer orders accurately and in a timely manner.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Researched and obtained further information for incomplete documents.
  • Improved quality of data by producing coherent definitions and data-naming standards.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Manager of Operations

Bluff City Office Supply
Memphis, TN
10.1993 - 05.1995
  • Made sure orders were correct in the computer from customers request of office supplies.

  • Ran daily books to ensure account balance.
  • Answered phone for companies who needed office supplies.
  • I did the account receivable for the company.
  • Ran the daily sales invoices to mail out to customers or place with the order that they would receive.
  • Implemented security protocols for confidential documents that were being entered into the database.
  • Collaborated with IT personnel on projects involving the design or modification of automated systems used in data entry activities.
  • Resolved customer complaints related to incorrect or incomplete data entries within established timelines.
  • Maintained an up-to-date knowledge of industry trends in order to suggest improvements in current processes.
  • Provided technical support when needed by troubleshooting various hardware or software issues related to entering data into the system.
  • Identified areas where automation could reduce manual labor costs associated with data entry activities.
  • Recommended modifications or updates to existing software applications as needed based on user feedback or changing business requirements.
  • Prepared detailed reports on statistics related to key performance indicators such as turnaround times, errors rates.
  • Trained new team members in proper data entry techniques and standards.
  • Analyzed business requirements to recommend best practices for data entry operations.
  • Managed the daily operations of data entry teams, including scheduling staff, assigning tasks, monitoring progress and providing feedback.
  • Monitored data entry processes to identify potential problems and implement corrective measures.
  • Designed forms used during the process of collecting relevant customer information prior to entering it into the system software application.
  • Planned and developed data entry documentation and instructions to optimize data delivery.
  • Collaborated with external vendors to establish database specifications, data types and criteria for data acceptance.
  • Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
  • Analyzed effectiveness of data entry equipment to secure data integrity across entire system.
  • Maintained employee attendance records to guarantee efficiency when meeting project deadlines.
  • Arranged production schedules to focus and guide data management team.
  • Scheduled and conducted remote trainings and orientations to assist human resources staff.
  • Monitored remote contractors, terminals and offsite employees to support haste and precision of data entry.
  • Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.

Education

High School Diploma -

Concorde Career Institute- Memphis, TN, Memphis, TN
03-1993

Skills

  • Bookkeeper
  • 10 key operator
  • Type 50 words a minute
  • Customer service rep

Timeline

Data Entry and Manager - Matthews Towing & Car Care
05.1995 - 03.2024
Manager of Operations - Bluff City Office Supply
10.1993 - 05.1995
Concorde Career Institute- Memphis, TN - High School Diploma,

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Terri Hodnett