Terri Holley

Review,process and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and Navy Federal polices and procedures.

Request information and documentation to clarify details or resolve routine dispute cases within mandated time frames and regulations.

Complete basic/routine account investigations and respond to actions generated by other financial institutions such as good faith collections, pre-arbitration/pre-compliance cases, chargebacks.

Research, review and provide basic analysis of members' claims, related transactions, circumstances and actions surrounding the claim and determine corrective action to resubmit corrections for balancing the general ledger.

Initiate and/or respond to communications with members, vendors, and other financial institutions

Manage and adhere to Regulatory Guidelines and Consumer Protection requirements

• Established effective follow-up procedures for outstanding invoices, leading to increased revenue recovery efforts.
• Increased cash flow with timely and accurate billing, ensuring prompt payment from clients.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Used data entry skills to accurately document and input statements.
• Maintained accurate records of customer payments.