Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Terri Hollis

Pocahontas,AR

Summary

Dynamic and results-oriented healthcare executive with over a decade of leadership experience spanning pediatric care, obstetrics, and primary care. Proven success in multi-site operations management, strategic planning, cost containment, and care delivery optimization. Experienced in applying Lean Six Sigma principles across all aspects of practice operations to improve efficiency, reduce waste, and enhance clinical outcomes. Adept at building high-performing teams, driving system-wide improvements, and leading growth initiatives in diverse healthcare settings. Passionate about delivering accessible, community-centered care and driving operational excellence.

Overview

12
12
years of professional experience

Work History

Chief Executive Officer

Arkansas Pediatric Clinic, PLLC
01.2023 - Current
    • Established foundational processes to support scalable growth, strengthen internal controls, and standardize core business operations across all locations.
    • Negotiated favorable supplier and vendor contracts, ensuring cost-effective procurement and reducing overhead through strategic sourcing initiatives.
    • Managed key partnerships and strategic business relationships, leading contract negotiations, conflict resolution, and collaborative goal alignment.
    • Identified and pursued new revenue opportunities, increasing service line efficiency and maximizing bottom-line profitability.
    • Directed daily operations for a multi-location pediatric practice encompassing 4 clinics, 50+ employees, and 11 providers, serving a high-volume, diverse patient population.
    • Implemented the VaxCare vaccination platform, reducing vaccine-related costs by 11% through enhanced inventory accuracy and billing reconciliation.
    • Developed and launched an automated inventory management system, eliminating waste, controlling over-ordering, and improving budget forecasting.
    • Introduced and operationalized the Healthy Steps early childhood program, integrating behavioral and family support into well-child visits to improve developmental outcomes.
    • Applied Lean Six Sigma methodologies across all domains of practice management, streamlining scheduling, inventory, front-desk workflows, and the revenue cycle.
    • Created executive-level performance dashboards, enabling real-time tracking of clinical, financial, and operational KPIs for strategic decision-making.
    • Directed comprehensive EHR and workflow optimizations, improving documentation quality, enhancing patient throughput, and reducing staff administrative burden serving a diverse patient population.
    • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.

Director of Operations

Kion Pediatrics
02.2020 - 12.2022
    • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
    • Monitored budget and utilized operational resources.
    • Oversaw day-to-day production activities in accordance with business objectives.
    • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
    • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
    • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
    • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
    • Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.

Clinic Manager

St. Bernard's Medical Center
09.2013 - 02.2020
    • Oversaw clinical and administrative operations for a high-volume obstetrics-focused outpatient clinic serving women throughout the prenatal care continuum.
    • Led a multidisciplinary team of nurses, medical assistants, and administrative staff to ensure timely, compassionate, and coordinated care for expectant mothers.
    • Implemented workflow redesigns that improved patient throughput, decreased appointment wait times, and enhanced patient satisfaction scores.
    • Managed staffing, scheduling, and performance evaluations to maintain a stable, high-performing clinical environment.
    • Partnered with hospital leadership and community programs to improve access to care for underserved and high-risk populations.
    • Developed patient education initiatives and outreach strategies that increased prenatal visit adherence and improved birth outcomes.
    • Monitored key performance indicators related to patient volume, care quality, and operational efficiency to support data-informed improvements

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
05-2019

Skills

  • Effective organizational leadership
  • Strategic leadership
  • Strategic risk assessment
  • Staff development
  • Strategic operational management
  • Strategic initiative execution
  • Project planning and execution
  • Operational oversight

Certifications

  • ACMPE Certification – In Progress
  • HIPAA & CLIA Compliance Trained
  • Lean Six Sigma (Applied Across Full Practice Management Scope)

Timeline

Chief Executive Officer

Arkansas Pediatric Clinic, PLLC
01.2023 - Current

Director of Operations

Kion Pediatrics
02.2020 - 12.2022

Clinic Manager

St. Bernard's Medical Center
09.2013 - 02.2020

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

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Terri Hollis