Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Hughes

West Frankfort,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Office Administrator

Goodyear Tire & Rubber
10.2022 - Current
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained accurate records of office expenses, contributing to budget control and cost reduction efforts.

In-School Suspension Supervisor

Johnston City CUSD 1
08.2021 - 10.2022
  • Improved student behavior by implementing effective in-school suspension programs and strategies.
  • Collaborated with teachers to develop individualized plans for students in need of additional support.
  • Promoted a safe and respectful learning environment by enforcing school policies and procedures consistently.
  • Developed strong relationships with students, fostering trust and open communication channels for better support.
  • Increased student accountability by setting clear expectations and closely monitoring progress towards goals.
  • Coordinated with counseling staff to provide additional support services to students struggling academically or emotionally.
  • Implemented positive reinforcement strategies, recognizing and celebrating the progress of students in the program.
  • Advocated for the needs of students within the in-school suspension program, ensuring their voices were heard by school administration and staff.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Developed and clearly presented classroom rules, guidelines and objectives.

Paraprofessional

Johnston City CUSD 1
10.2018 - 10.2021
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Contributed to increased student retention by providing academic support and mentoring during after-school programs.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Administered tests and assessments to evaluate student progress and performance.

Paraprofessional

Carterville CUSD 5
08.2018 - 10.2018
  • Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Oversaw class of students in absence of instructor.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Provided individualized reading, writing and math instruction to support student development.

Medical Assistant

Heartland Women’s Health Care
10.2012 - 07.2018
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.

Education

Associate of Arts - General Studies

John A Logan College
Carterville, IL
07.2020

High School Diploma -

Frankfort Community High School
West Frankfort, IL
05.1997

Skills

  • Telephone Reception
  • Word Processing
  • Document Management
  • Processing Expenses
  • Typing 60 Words Per Minute
  • File Organization
  • Schedule and Calendar Management
  • Office Equipment Operation
  • Microsoft Office Proficiency
  • Organizational Skills
  • Multitasking
  • Customer Service

Timeline

Office Administrator

Goodyear Tire & Rubber
10.2022 - Current

In-School Suspension Supervisor

Johnston City CUSD 1
08.2021 - 10.2022

Paraprofessional

Johnston City CUSD 1
10.2018 - 10.2021

Paraprofessional

Carterville CUSD 5
08.2018 - 10.2018

Medical Assistant

Heartland Women’s Health Care
10.2012 - 07.2018

Associate of Arts - General Studies

John A Logan College

High School Diploma -

Frankfort Community High School

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Terri Hughes