Terri Hutson

• Virtual - April, 2020 - Present
• Administrative support to Sr. Director, Customer Care - CEN CCC Account Management
• Liaison for Sr. Director and various stakeholders
• Manage and prioritize Sr. Director calendar
• Organize weekly director staff meetings through Teams, logging and distributing minutes.
• Support efficient meetings through Teams by organizing materials, agendas, documenting discussions and distributing meeting notes.
• Calendar maintenance for re-occurring meetings
• Create Power Point Presentations, Excel Spreadsheets and Word documents
• Expense tracking and submission for Procurement Card purchases
• Call Center - May, 2007 - April, 2020
• Support Director, Customer Care and VP, Customer Care, managing and prioritizing calendars, expenses and travel
• Assisted 5 Care Managers with special projects as needed
• Organize weekly staff meetings, logging and distributing minutes.
• Support efficient meetings by organizing space, materials, agendas, documenting discussions and distributing meeting notes.
• Organize monthly fun calendar, supporting daily events
• Expense tracking and submission for Procurement Card purchases
• Point of contact for all visitors from the region, division and corporate offices.
• Coordinated vendors, caterers and restaurant venues for call center events
• Coordinated on site lunch vendors
• Liaison to building facilities manager and maintenance staff

Administrative support for Owner / President.

Customer service for clients.

Compiled reports of monthly and yearly loans processed and closed.

Tracked feedback from all Real Estate showings, reporting results to Owner / President.

Special projects as requested by Owner / President.

Administrative support for the VP/General Manager of North Central Region.

Administrative support for VP/Field Marketing, three Account Directors and three POS Trainers

Accountable for all operating aspects of Chicago office.