Summary
Overview
Work History
Education
Skills
Certification
Fishing, boating, yard work
Interests
Timeline
Generic

Terri Jackson

Greenbrier,AR

Summary

Dynamic Medical Assistant with a proven track record at Karl Landberg, MD, excelling in patient relations and clinical documentation. Adept at HIPAA compliance and fostering trust through compassionate care, I enhance patient satisfaction and streamline medical records management, ensuring a safe and efficient clinical environment.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Medical Assistant

Karl Landberg, MD
09.1992 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Head Teller

Superior Federal Bank
03.1988 - 09.1992
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.

Education

High School Diploma -

Stuttgart High School
Stuttgart AR
05-1985

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Clinical documentation
  • Data entry
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Patient assessments
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Medical records management
  • Patient flow management
  • First aid
  • Medical office administration
  • Complex Problem-solving
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Patient management
  • Payment collection
  • Medical billing and coding
  • Valid [state] driver's license
  • Medical office management
  • Healthcare software proficiency
  • Reliable transportation
  • Companionship and emotional support
  • Medical billing
  • Insurance claims
  • Account management
  • [Type] coding
  • Insurance authorizations

Certification

  • CMAA - Certified Medical Administrative Assistant
  • [Area of expertise] License - [Timeframe]

Fishing, boating, yard work

Assistant office manager for Dr. Karl Landberg, MD, Insurance coding, insurance billing, patient billing and collections. Scheduling office appointments, patients care and scheduling for procedures. 

Interests

Fishing, floating rivers, yard work, planting flowers,

  • Kayaking

Timeline

Medical Assistant

Karl Landberg, MD
09.1992 - Current

Head Teller

Superior Federal Bank
03.1988 - 09.1992

High School Diploma -

Stuttgart High School