Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Jennings

Arlington,TX

Summary

Information Technology Professional Enthusiastic, CERTIFIED IT professional with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Skills including but not limited to computer networking, various installations of LAN and WAN networks, repairs, and upgrades. Knowledge of Active Directory and other operating systems. A complete commitment to a team environment with the ability to contribute expertise, learn more, and follow leadership directives.

Overview

2
2
years of professional experience

Work History

Technical Support Team Lead

Liberty Tax Service
Hurst, TX
11.2021 - 05.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Recorded and maintained relevant notes for each client and work order.
  • Used ticketing systems to manage and process support actions and requests.
  • Undertook a company wide project with a team of 5 to update a proprietary application.

Administrative Assistant

Royalty Pet Supplied LLC
Irving, TX
02.2020 - 09.2020
  • Compose professional office and company-wide communications
  • Answer incoming phone calls, emails, and support the customer service process
  • Provide excellent customer service and communicate courteously and professionally with fellow team members, management, clients, and vendors
  • Work cooperatively with managers and peers across multiple departments and locations.

Administrative Assistant

Taxing Solutions LLC
Dallas, TX
06.2019 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Education

Information Technology Security Administrator Certification Earned: MTA Security Fundamentals | MTA Networking | Linux Essentials - undefined

2020

Skills

  • Technical Skills
  • Understands user authentication including RADIUS and TACACS
  • Microsoft Firewalls including software and hardware based; Windows 7/8/10; Mac OS X, iOS
  • Navigate command line environments; Understand DNS and DHCP systems
  • Basic understanding and implementation of Encryptions
  • Successfully identify types of malware (virus, Trojan Horses, worms and Rootkit)
  • IPS/IDS Intrusion Prevention System and Intrusion Detection System
  • LAN, WLAN implementation, maintenance, security, and troubleshooting
  • Virtual machines, Linux, Routers & Switches

Timeline

Technical Support Team Lead

Liberty Tax Service
11.2021 - 05.2022

Administrative Assistant

Royalty Pet Supplied LLC
02.2020 - 09.2020

Administrative Assistant

Taxing Solutions LLC
06.2019 - 01.2020

Information Technology Security Administrator Certification Earned: MTA Security Fundamentals | MTA Networking | Linux Essentials - undefined

Similar Profiles

CREATE PROFILE