Terri Jochmann
Director of Operations
Fond du Lac,United States
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
Frontida Management Group
01.2018 - Current
- Improved fiscal success while creating and implementing key resident service programs that improved satisfaction with services and length of stay.
- Oversaw daily operations across multiple departments and locations, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
Program Manager
Layton Terrace Senior Living
10.2016 - 01.2018
- Developed and implemented multi-department service delivery program for memory care unit, improving consistency of the daily routine and quality of services
- Facilitated workshops and conducted one-on-one training to educate team members.
Executive Director
New Perspective Senior Living
11.2015 - 08.2016
- Obtained deficiency free survey resulting in a one year plus ban on admissions being lifted (ban implemented prior to my employment)
- Facilitated closure of assisted living community and transfer of residents and team to new community.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Regional Director of Operations
Azura Memory Care
07.2011 - 11.2015
- Developed daily schedule of services which provides the culture for residents to create procedural memories and reduce the likelihood of behavioral expressions
- Developed scheduling templates which ensure the highest level of quality care while reducing staffing costs
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Regional Director of Operations
Elder Innovations
02.2003 - 12.2010
- Increased census by 8% between July 2009 and October 2010
- Developed comprehensive results focused recruitment and education system for employees which contributed to 35% reduction in new employee turnover
Education
No Degree - Business Management
University of New Mexico
Albuquerque, NMSkills
- Relationship management
- Leadership training
- Workforce planning
- Risk mitigation
- Team leadership
- Decision-making
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Business management
Military Service
- Branch: US Army
- Service Country: United States
- Rank: SGT/ E5
- August Duty and Active Reserve
- Good Conduct Medal, Army Commendation Medal, Honorable Discharge
Certification
DHS 83 CBRF Administrator Certification
Timeline
Director of Operations
Frontida Management Group
01.2018 - Current
Program Manager
Layton Terrace Senior Living
10.2016 - 01.2018
Executive Director
New Perspective Senior Living
11.2015 - 08.2016
Regional Director of Operations
Azura Memory Care
07.2011 - 11.2015
Regional Director of Operations
Elder Innovations
02.2003 - 12.2010
No Degree - Business Management
University of New Mexico
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