TERRI JOHNSON
Colfax,US
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Assists coworker, Customer Service Representative
Consumer Safety Technology Llc
2017.12 - 2023.07
- 10 key 12000 kph
- Typing 30 wpm
- Able to cold call customers
- Performed in fast-paced environment
- Self-directed, providing breathalyzers to customers required to have them for Court or DMV purposes
- Answered customer's questions regarding billing
- Helping customers to get their vehicles started in cases where the device isn't working
- Demonstrating active listening skills to determine need to provide accurate and timely resolution
- Updated account information to maintain customer records.
- Providing assistance to customers who need help with accessing their online accounts
- Able to work from home and on weekends without direct supervision
- Dedicated team player and consistently helped newer members meet and exceed their goals.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Received several positive impressions from team members
- Willing to assist coworkers with questions in a group chat and also private chats.
Customer Service Representative
Contact Anna Burham, Palmer Group
2016.10 - 2017.10
- Worked as a managed resource for Reverse Mortgage Department at Wells Fargo
- Fielding account and statement requests by primary account holders and their authorized secondaries
- Educating customers on charged interest rates particular to their accounts
- Assisting client members with obtaining payoff quotes
- Providing clients assistance with withdrawing funds from their available line of credit.
- Handling escalated customers after being transferred
- Answered a constant flow of customer calls with minimal wait times
- DJ Sapp 515 414 2144
Education
High School Diploma -
Skills
- Fleet Dispatching
- Staff Training
- Active Listening
- Account Management
- Microsoft Word
- Customer Relations
- Credit Card Payment Processing
- Microsoft Excel
- Professional Telephone Demeanor
- Technical Support
- Multi-Line Telephone Operation
- Shipping Procedures Understanding
- Delivery Scheduling
- Managing Multiple Tasks
- Office Equipment Proficiency
- Problem-Solving Ability
- Customer Service
- Data Evaluation
- Multi-Line Phone Talent
- Call Center Operations
- Customer Consulting
- Team Development
- Conflict Resolution
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Spreadsheets
- Documentation
- 10-Key
Timeline
Assists coworker, Customer Service Representative - Consumer Safety Technology Llc
2017.12 - 2023.07
Customer Service Representative - Contact Anna Burham, Palmer Group
2016.10 - 2017.10
Agua Fria Union High School - High School Diploma,
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