Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Terri Johnson

Shreveport,LA
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Terri Johnson

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

4
years of professional experience

Work History

Walmart
Shreveport, LA

Overnight Stock
05.2023 - 10.2023

Job overview

  • Organized and stocked shelves according to plan-o-grams.
  • Faced product on shelves to ensure full shelves for customers.
  • Built displays for special promotions.
  • Replenished merchandise levels throughout the night as needed.
  • Operated pallet jacks, forklifts, and other equipment safely while stocking or retrieving items from warehouse areas.

State Farm
Remote, LA

Insurance Claims Specialist
04.2021 - 07.2023

Job overview

  • Reviewed customer insurance claims to ensure accuracy and completeness of information.
  • Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
  • Assisted customers in filing new insurance claims and provided status updates on existing ones.
  • Inspected property damage for assessment of repair costs.
  • Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
  • Maintained detailed records of all claim activities including correspondence, decisions, payments.

Genesis call center
Remote, MS

Call Center Customer Service Representative
05.2019 - 05.2022

Job overview

  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Responded promptly to customer inquiries via email or chat systems.
  • Updated existing customer information as needed in company databases.
  • Documented all call information according to standard operating procedures.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Village Childcare Center
Shreveport, LA

Teacher
08.2021 - 02.2022

Job overview

  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Integrated educational software programs into daily lesson plans to enhance student learning outcomes.

Education

Woodlawn Leadership Academy
Shreveport, LA

High School Diploma
05.2013

Centenary College of Louisiana
Shreveport, LA

Some College (No Degree)

Skills

  • Account Updating
  • Technical Support
  • Payment Processing
  • Data Entry
  • Customer Service
  • Call Control Skills
  • Call Center Customer Service
  • Documentation and Reporting
  • Answering Questions
  • Inbound Phone Call Management
  • Appointment Scheduling
  • Technical Troubleshooting
  • Curriculum Implementation
  • Classroom Instruction
  • Special Needs Students
  • Effective Listening
  • Experiential Learning
  • Clear Public Speaking Skills
  • Product Merchandising
  • Stock Rotation
  • Stock Replenishment
  • Equipment Operation
  • Inventory Counts
  • Unloading Merchandise
  • Safety Awareness
  • Stocking Products
  • Forklift Operation
  • Shelf stocking
Availability
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Timeline

Overnight Stock

Walmart
05.2023 - 10.2023

Teacher

Village Childcare Center
08.2021 - 02.2022

Insurance Claims Specialist

State Farm
04.2021 - 07.2023

Call Center Customer Service Representative

Genesis call center
05.2019 - 05.2022

Woodlawn Leadership Academy

High School Diploma

Centenary College of Louisiana

Some College (No Degree)

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Terri Johnson